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Pet Paradise Chattanooga
- Pet Boarding
- Collegedale, TN
About this business
Location details
5941 Elementary Wy, Collegedale, TN, 37363, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My dog loves going here! He has the best time playing and making new friends. And everyone who works there is very nice too.
Great staff & service! Only complaint is that our pup acted like she was too sore to move for a couple of days after visiting. :'(
Staff was friendly and engaged. They were able to accommodate his fresh food. However this didn't turn out to be a good option for us (100# intact GSD) as the facility and their protocol left our dog very stressed and with an abundance of pent up energy after his visit. We opted for the largest indoor/outdoor suite available. The protocol for 1:1 is to have private playtime 2x/day. In theory this seemed ok. However, being in a suite all except a couple private playtimes (40ish minutes each)...so in the suite 22+ hours/day e... read more
Peppa and I love Pet Paradise. The staff is so friendly and knowledgeable. I trust them completely. We come at least once a week for day camp, also use them for boarding, and grooming.
Our dogs go there multiple times a month and they love it. There are cameras to see how things are going throughout the day, a wading pool for them to play in outside and Astro turf so they don't get dirty. They also get groomed here and we love the way the groomer does their cuts. Highly recommend!
Love this place. Great service. They were really good with my dog, who is a hand full. We'll definitely be back.
the receptionists are very rude. I called ahead to tell them what I needed to get done for my dog when I went to drop my dog off they said I made the booking online and that it was my fault. & I didn't book certain things when I told them that I called the lady on the phone to do it. They acted like it wasn't possible and that I did it online. Also they have done something wrong every time. Don't waste your time coming here as I said they are very rude
Business response:
Hi Olivia. Thank you for sharing your feedback with us. We’re very sorry to hear about your experience. Your concerns about communication and consistency are important to us, and we take them seriously. We would really appreciate the opportunity to speak with you directly to better understand what happened and help make things right. Please feel free to reach out to us so we can address your concerns and work toward a better experience moving forward.
They either like your dog are they don't. If they don't they will do everything in their power to make your experience unpleasant. I begins I first they love seeing you and the dog after a few visits if your not adding services to your visit then watch out your on the road to being told your dog is not compatible and were going to put it in solitary confinement to force you to quit coming. So quess what I did and glad for it. I hope they go our of business!
Business response:
Hi Randy. We’re very sorry to hear you feel this way, but we want to assure you this is absolutely not representative of who we are. Our team is made up of genuine pet lovers who are committed to creating the best possible experience for every pet in our care. In certain cases, we do place dogs in one-on-one play if they are not spayed/neutered or prefer to play with humans—this is done strictly for the safety and well-being of all pets. We’d really appreciate the opportunity to better understand your concerns and invite you... read more
Absolutely not. My dog died after boarding him here. Whitney, the "manager" here hung up on me but she's "so sorry for my loss". Give me a break. Good luck in court!
Frequently asked questions about Pet Paradise Chattanooga
How is Pet Paradise Chattanooga rated?
Pet Paradise Chattanooga has a 4.4 star rating with 203 reviews.
When is Pet Paradise Chattanooga open?
Pet Paradise Chattanooga is open now. It will close at 5:00 p.m.