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PetSuites Johns Creek
- Pet Boarding
- Suwanee, GA
About this business
Location details
8030 McGinnis Ferry Rd., Suwanee, GA, 30024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Horrible customer service skills, do not book with them, they are incompetent and you should not trust them with your pets!
It was a bad experience. I was quoted a price before leaving my 1 yr Shih tzu for 10 day vacation. The price was quoted $420 and they added more charges after and did not state any change. Also they did not allow regular pick up due to holiday but never told me it would be a charge. I ended up paying $600 for the stay. Never again!!!!!! They did not even brush him.
Ineffective management has shown itself in staff not fully operational or up to speed. During initial onboarding process many items not covered. Staff seems confused. Not able to answer basic questions. On date of check-in, just hours before flight- the untrained staff decided to tell me they required a certain vaccination for my dog that was not provided by our Veterinarian. I got the Vet on the call and he explained for older dogs this particular vaccine is not healthy and not needed. The staff (young, hourly) seeme... read more
Business response:
Tom, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets. In order to best align with our values in creating a safe, fun environment for all guests, we follow a strict vaccination protocol and record keeping system. We appreciate your feedback and apologize for any inconvenience you may have been caused.
Frequently asked questions about PetSuites Johns Creek
How is PetSuites Johns Creek rated?
PetSuites Johns Creek has a 4.8 star rating with 436 reviews.
When is PetSuites Johns Creek open?
PetSuites Johns Creek is open now. It will close at 7:00 p.m.