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PetSuites Johns Creek
- Pet Boarding
- Suwanee, GA
About this business
Location details
8030 McGinnis Ferry Rd., Suwanee, GA, 30024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I love the staff and Trainer. Lizzy just loves going to Preschool and having Matt train her. You all do such a great job. I love all the pictures, updates, and videos of her day. This is true personal care, not just a webcam. I like the one on one experience. Great Job!!!!
Business response:
Thank you for such great feedback, Teresa! We love spending time with Lizzy and watching her grow into a happy, well adjusted girl!
I asked for a manager to call me back regarding my bill after I paid my invoice and they added ten dollar bill after. I would like to be contacted about this asap! I contacted the location and no one has gotten back to me!!!!
Business response:
We are sorry to hear about the issue with your bill. We attempted to reach out, but did not get a response. We will reach out again so we can address this issue with you. Thank you for you patients and understanding.
Horrible customer service skills, do not book with them, they are incompetent and you should not trust them with your pets!
It was a bad experience. I was quoted a price before leaving my 1 yr Shih tzu for 10 day vacation. The price was quoted $420 and they added more charges after and did not state any change. Also they did not allow regular pick up due to holiday but never told me it would be a charge. I ended up paying $600 for the stay. Never again!!!!!! They did not even brush him.
Ineffective management has shown itself in staff not fully operational or up to speed. During initial onboarding process many items not covered. Staff seems confused. Not able to answer basic questions. On date of check-in, just hours before flight- the untrained staff decided to tell me they required a certain vaccination for my dog that was not provided by our Veterinarian. I got the Vet on the call and he explained for older dogs this particular vaccine is not healthy and not needed. The staff (young, hourly) seeme... read more
Business response:
Tom, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets. In order to best align with our values in creating a safe, fun environment for all guests, we follow a strict vaccination protocol and record keeping system. We appreciate your feedback and apologize for any inconvenience you may have been caused.
Frequently asked questions about PetSuites Johns Creek
How is PetSuites Johns Creek rated?
PetSuites Johns Creek has a 4.8 star rating with 459 reviews.
When is PetSuites Johns Creek open?
PetSuites Johns Creek is closed now. It will open at 7:00 a.m.