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Pho Da Lat
- Restaurants
- Las Vegas, NV
About this business
Location details
4553 W Flamingo Rd, Las Vegas, NV, 89103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to Midnight | |
| Tue | 9:00 a.m. to Midnight | |
| Wed | 9:00 a.m. to Midnight | |
| Thu | 9:00 a.m. to Midnight | |
| Fri | 9:00 a.m. to Midnight | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | 9:00 a.m. to Midnight |
Every time when I go to the spot the same server I order seafood. They always get my order wrong then they put chicken broth in my seafood, so disgusting supposed to be beef soup I never touched it and they still charged me and she doesn't even bother to change out my order. She charged me please. Owner reach out to me for real.
Business response:
Hi Bryson, I’m very sorry to read this. This is absolutely not the experience we want any of our guests to have. If your order was incorrect and not corrected, and you were still charged, that is something I take very seriously. I would really appreciate the chance to look into this personally and make it right. Please send me a direct message with the date and time of your visit so I can review what happened. Thank you for bringing this to my attention. I truly want to resolve this for you.
I wish to edit my review: The issue has been resolved. Delete the entire Postscript. DELETE: Postscript: Dec 4th, advertising inside the restaurant stated that Da Lat is celebrating Thanksgiving through the end of December by taking $5.00 off their customers' bills. When we asked the waiter for the $5.00 discount, he said NO. When a business offers something to customers, it needs to keep its word. I don't care if it's $5.00 or 5 cents, I don't like being lied to!
Business response:
Hi Dennis, Thank you so much for bringing this to my attention, and I truly apologize for the misunderstanding about the promotion. We absolutely still honor our Thanksgiving offer, so it should not have been denied to you. I appreciate you letting me know because this helps me correct the issue with our staff immediately. If you could kindly share the date and approximate time of your visit, I can look into the transaction and make sure everything is handled properly. You’ve been a loyal customer for many years, and I wa... read more
It seems like this restaurant has been opened for a while may be close to 10 years if I'm not mistaken, and also saw a lot of Social media about this place lately. Decided to go try it out. First walked in there were packed, may be it's because they only have approximately 7-9 tables and the restaurant is one small unit. Good size for a noodle spot no doubt about that. Of course it was my first time there and I wanted to try the basic 'Pho' So I'd ordered Pho Combination bowl and an order of Fresh spring roll. The Pho bowl ... read more
Business response:
Hi Bill, Thank you for taking the time to share such detailed feedback about your visit. We truly appreciate you giving us a try and being honest about your experience. We’re genuinely sorry to hear that the pho and overall service did not meet your expectations. Our broth is made fresh daily with beef bones and traditional ingredients, but we understand that taste and aroma can be very personal, and what may be authentic for some guests may not suit everyone’s preference. We also apologize if our service felt rushed or u... read more
I went there today for the first time, ordered nem nuong, took 30 mins to come out, canh chua/ ca Kho to,the food are great, no complaints , went to restroom, have to pass the kitchen, after seeing the messy and unclean/ unorganized, make think twice about come back
Business response:
Hi Christine, Thank you for visiting Da Lat and sharing your feedback! I’m glad you enjoyed the food, and I truly apologize if any part of your visit didn’t feel up to our usual standards. We appreciate you taking the time to let us know — your comments help us improve both our service and overall guest experience. We hope you’ll give us another chance to serve you better next time! — Chris, Da Lat Vietnamese Eatery
I really wanted to like this place because it's the closest pho restaurant to my apartment, so I was hoping it would become a go-to spot. Unfortunately, my first impression was rough. When I walked in, I wasn't greeted at all (and the door has a very loud bell attached to it so there's no way my entrance went unnoticed). The place was much smaller than I expected and all the tables were in very close quarters. The man behind the counter, who I assume is the owner, stayed focused on his computer, tip tapping away on the scre... read more
Business response:
Hi Vivian, thank you for taking the time to share your honest feedback. I’m truly sorry to hear that your first visit didn’t feel welcoming — that’s never the experience we want anyone to have at Da Lat. I really appreciate you mentioning that you enjoyed the food, but I completely understand how poor service can affect the overall visit. I’d love to learn more about what day and time you visited so I can review the shift and personally address this with our team. Please message me directly so we can make this right — your... read more
I placed an order for pick up on a Monday evening. I ordered the Bo luc lac (shaken beef) and chicken with mint salad. Both were disappointing! The Bo luc lac (shaken beef) was dry, dry and tough. I was so disappointed and left half of the beef behind. I enjoyed the sliced cucumbers and steamed rice. If you're going to charge $20, serve a better cut of beef. The chicken and mint salad was also bad. The chicken was over cooked, tough. I ate 3 bites and threw the left away. Won't be coming back.
Saw the reviews & thought I give it a try. Slow service when there's no customers & foods was ok. I wasn't impressed. I wouldn't come back.
Business response:
Hi Amy, thank you for giving us a try and sharing your feedback. We’re truly sorry to hear about the slow service and that the food didn’t meet your expectations. This isn’t the experience we want for our guests. We’ll be addressing this with our team right away. If you’re open, we’d love for you to reach out directly so we can make things right and hopefully welcome you back for a better visit.
Do yourself a favor and avoid this place. I ordered delivery and it was a disaster from start to finish. Every soup container arrived spilled, soaking through the bag and making the food inedible. The rest of the to-go boxes weren't any better -- cracked, leaking, and a total mess. Clearly, they have no idea how to properly package food for delivery. I called the restaurant immediately to let them know, and instead of receiving any apology or solution, the worker who answered was shockingly rude. No concern, no help, just a... read more
Business response:
Hi Yenny, We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand how upsetting it must have been to receive your order in that condition. Please know that we always pack our food with care before handing it off to delivery drivers. Unfortunately, once it leaves our restaurant, it’s in the hands of third-party services like Uber Eats or DoorDash. Still, we take responsibility for your overall experience and want to make things right. If you haven’t already, we recomm... read more
very bad service . I already called for pickup . they said 15mins . it was already 20mins when i got there they still make me wait for like 5 mins and more . I already told them i have no time and i already called but they just keep ignoring me and keep service for those customers in there . I tell them i couldn't wait anymore i have to leave , they said Ok if i cant wait they will just cancel it without saying sorry or anything and they really were not that busy . So Bad impression every time i called for pick up there
Business response:
Thank you for your feedback — we’re truly sorry for the experience you had. We understand how frustrating it is when you're on a tight schedule and your order isn't ready as promised. This is not the level of service we aim to provide, and your concerns will be addressed with our team to prevent it from happening again. We appreciate you bringing it to our attention and hope we’ll have the opportunity to make it right in the future.
Frequently asked questions about Pho Da Lat
How is Pho Da Lat rated?
Pho Da Lat has a 4.4 star rating with 972 reviews.
When is Pho Da Lat open?
Pho Da Lat is closed now. It will open at 9:00 a.m.