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Pink Rose Home Service - Rochester, NY
- Contractors
- Rochester, NY
About this business
At Pink Rose Home Service we take great pride in delivering the best service and exceeding our customers’ expectations every day. Whether you need something fixed, replaced or upgraded, no matter how small or large, the dedicated members of the Pink Rose Home Service family are here to take care of you; delivering the right solution for you the first time – every time – and ensuring you’re always 100% satisfied. If for any reason you want to speak with us, please don’t hesitate to call or email and thank you again for choosi... read more
Location details
1115 Main Street East - Box 41, Door 3A, Rochester, NY, 14609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was in a difficult situation when my washing machine started leaking. I had a family illness to deal with, and a very real need for the washing machine. I called Pink Rose and was told a repair person would be out today. And he did come -- within a couple hours. He looked over the problem and determined he could fix it right away. I was so pleased with the promptness and thoroughness this job was done. This is the 3rd time we've used Pink Rose and will do so again.
Business response:
Hi ********, we are so glad we could help with your washing machine leak. Thanks so much for being a repeat customer!
Great service and quality work. Prompt, polite, and professional. Jobs a bit pricey however.
Business response:
Hi *******, we really appreciate the feedback and are glad we provided great service and quality work.
We had a great experience with Pink Rose and with Mark. He was on time, tidy and made quick work of a job that would have taken us days to figure out. Pink Rose was easy to work with and schedule both a quote and the service, and we were thrilled to get this project done within a few short days of contacting the business.
Business response:
Thank you for your positive feedback, *******! We're glad to hear that we provided great service and Mark was able to quickly complete your project. We really appreciate your business and look forward to helping in the future.
Technician (Mark S) from Pink Rose Rochester did a fabulous job. On time, neat, finished the job in the allotted time. Will definitely use them again.
Great experience! Job was completed by Mark S****** who did an excellent job. He was very responsive to questions and checked in with us throughout the process to make sure we were satisfied with the work. Overall he did a great job from start to finish. Highly recommend and would def request Mark for future projects.
Business response:
Hi *****, we really appreciate the kind words. We are thrilled to know you had a great experience. Thanks so much for posting!
No complaints on quality of work. Installer was competent, knowledgeable & very easy to work with. He even came back to explain an issue and was patient & kind. Can’t say the same for person I spoke to on the phone. Although he did send the installer back, he was not pleasant nor customer friendly. The issue was easily & quickly resolved but only due to the kind & patient interaction with the installer. Shout out to Michael!!!
Business response:
Hi ***, we will look into the phone call with the call center representative. We are glad everything went well with the job. Thank you for your feedback.
Quick, efficient, professional, i have been a member for years, love the service
Business response:
Hi ********, we really appreciate your business through the years. Thank you for trusting in Pink Rose. We look forward to helping in the future.
Jesse and John were professional and knowledgeable. The work John did for our bathroom is AMAZING! His work is unmatched in quality and detail! He even found some problems that could have caused issues down the road and fixed them! My new bathroom is everything I hoped it would be! I have used Pink Rose for years and have never been disappointed with the quality of the work!
Business response:
Hi ********, we really hope you enjoy your new bathroom! We are thrilled everything went well and you had a great experience.
Very pleasant people both on the phone and the ones that come to do the work. The work was done to the specifications on the estimate and they worked with me on time of day as I’m not available a lot. The only thing I did not like was the time between the initial call, the estimate, and the actual work getting done. I guess that’s what happens when someone is good at what they do - they’re busy
Business response:
Hi ****, we really appreciate your business and review. Some jobs do get scheduled out due to scope of work and other factors. We are sorry we could not get it done sooner. Most small jobs we can do same day as the estimate. We hope you consider us in the future.
Frequently asked questions about Pink Rose Home Service - Rochester, NY
How is Pink Rose Home Service - Rochester, NY rated?
Pink Rose Home Service - Rochester, NY has a 5 star rating with 1,482 reviews.
When is Pink Rose Home Service - Rochester, NY open?
Pink Rose Home Service - Rochester, NY is open now. It will close at 6:00 p.m.