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Pioneer Valley Storage - Stadium - Self Service
- Self Storage
- Hadley, MA
About this business
Location details
333 Rocky Hill Road, Hadley, MA, 01035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Just moved to the area and got stuck with a couch too huge to fit in the apartment - I was able to get a unit right away and the guy was nice enough to give me a lock at no charge. (I had no idea I'd even need one, and I think he noticed how new this whole "storage" thing was to me immeadiately.) We kept our couch in a unit for four days past one month (which was very reasonably priced, cheapest in the area I could find). I offered to pay at least a little bit for those four days - he told me no worries, I was taken off th... read more
I've used these guys twice for my move. Both times my van and truck were available for Saturday at 2PM and because they close at 3PM on Saturday and are closed on Sunday, I was allowed to take out my truck until Monday at 9AM at no extra charge! Simple. Book online for a truck/van, pick up 2 minutes away from the UMass Amherst campus. Don't have a car? Take the 37 bus and get off at CVS or the 43 and get off at Newmarket Center and walk a minute down the street. Save money and time!
Watch your back with these people. Also, staff are rude and obnoxious. Everyone should read the reviews on Yelp if anyone is planning on renting U-Haul from them. I rented a storage unit from them for a month and after I had moved my stuff out I found a zero debit from them against my checking account. I suspect, though I can't prove, that they would have just charged me another month w/out contacting me or checking to see if the unit was empty. If not, why the new debit, especially since I had told them I was only renting ... read more
100% the most ridiculous customer service experience of my entire life. This is a family owned, good-ol-boy type of place and the workers are less than competent in handling customer needs. We used them a few weeks ago to drop off a Uhaul and they said they "knew how to unhitch the car but didnt feel like helping." We called Uhaul and they were taken back, as it's 100% a requirement to help customers unhitch cars when they're dropped off - all locations require at least one fully trained person on staff to help with this a... read more
Business response:
Hello Jessica we are now under all new management. I apologize for your previous experiences. I can assure you that will not happen again here. Regards
What a duo these two are - STAY AWAY. The guy assumes you want to spend the maximum and adds extra insurance and then tells you to SIGN HERE. Then his lady partner tells you she heard you say you wanted it. He cheats and she lies to cover his deceit.
Probably one of the most unprofessional and careless Uhaul offices I have experienced. I rented a truck for a day to move my stuff within a radius of 10 miles from a Uhaul storage in Holyoke to Amherst. There was no way to come in contact with anything grassy or whatever. However, I was charged $25 cleaning fee because the attendant after initially apologizing for an inadvertent error came back with the story that there was grass lying in the truck. After I made it clear that there was no way it could have been possible, she... read more
Business response:
Hello Amit we are now under all new management. I apologize for your previous experiences. I can assure you that will not happen again here as we very rarely charge this fee anymore.
I'll try to cut to the chase. I was in the process of a difficult move and decided to rent one of their storage units in addition to using the Uhaul service. I was able to move into my apartment quicker than I had thought however and canceled my storage unit after only having it two/three days and not even seeing it. I thought after spending hundreds on the Uhaul they would cut me some slack and reimburse me for the storage unit. Instead, they did not even apologize. The service is horrendous, I spent plenty of money here an... read more
Business response:
Hello Daniel we are now under all new management. I apologize for your previous experiences. We have full time hours Monday - Friday 9-4 and Saturdays 9-3 Regards Management
Really bad experience - I set up automatic payment with them back in August. Apparently they switched their software and the automatic payment function got deleted. I never received any mail or phone calls from them until January. They claim that they had sent me a certified letter - did not get one- and called me back in August -they did not. In any case they refuse to waive the $100 late fees and were incredibly rude about it as well giving me the run around.
Never rent a storage unit from these assholes they sold all my stuff 4 weeks ago and I never received a notice of Auction. I called today and many other times to pay they never returned my calls. My father is sick with cancer has a year to live and all my family photos of my father and I have now been auctioned and thrown out. I'm heart broken. I finally talked with the owner today, while he yelled at me he sent me a notice I never received, and all my stuff is gone. These are horrible people. Never do business wi... read more
Frequently asked questions about Pioneer Valley Storage - Stadium - Self Service
How is Pioneer Valley Storage - Stadium - Self Service rated?
Pioneer Valley Storage - Stadium - Self Service has a 4 star rating with 115 reviews.
When is Pioneer Valley Storage - Stadium - Self Service open?
Pioneer Valley Storage - Stadium - Self Service is open now. It will close at 10:00 p.m.