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PM Pediatric Urgent Care
- Urgent Care
- Tustin, CA
About this business
Location details
14971 Holt Ave, Tustin, CA, 92780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Overall care was very good. However, I will say that the paperless registration process is not ideal, particularly for a single parent coming in with a child in arms who then has to scramble for a wallet & ID cards while trying to type on the phone all one-handed. Additionally, key parts of the paperwork are listed as “optional” that are actually REQUIRED, so it was misleading and added to the frustration when I had to re-open the paperwork & fish for my cards all while (again) managing a one-year-old. But the MOST upsett... read more
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
If you want to quick and effective care PM is where you need to go. We never have to wait too long and we leave knowing what is going on and a prescription if needed.
Business response:
We appreciate your helpful words and are delighted to have provided your family with a positive experience, Ricardo! At PM Pediatric Care, we are dedicated to offering top-notch care and excellent service to all our patients. Thank you for choosing PM Pediatric Urgent Care.
Overall wonderful experience. This is how healthcare should be! My little one woke up barking like a seal...figured croup (again!). We were out of town for Memorial Day weekend. We searched "pediatric urgent care" and found PM within close proximity. Website was seamless, and directed to entering zip code and booking an office visit or virtual appointment. Within minutes, we booked our appointment, and as a mom with a toddler, such a relief. We arrived 20 minutes early, but the check-in process was easy and we were taken bac... read more
Business response:
Hello Marvin. At PM Pediatric Care, our goal is to deliver excellent customer service and high-quality care. Thank you for taking the time out of your day to share feedback with us!
Amazing experience! This is my go to place for my children when I need an urgent care. Fast, easy, clean with amazing care. I have been here at least 4-5 times and every visit was amazing. It was recommended by my pediatrician and even though we live farther away in LA County I always make the drive to Tustin so I can assure I will get quality care. Being a healthcare provider myself I can truly tell you this is a stellar establishment with amazing healthcare professionals. Thanks PM pediatrics!!
Business response:
Hello Homer. Thank you for choosing PM Pediatric Urgent Care. We are grateful for your helpful feedback and review.
The office staff was welcoming and friendly, the facility was clean and the dr was great!
Business response:
Hi, Ashley. We are thrilled to learn that you had a positive experience with us!
All nice people.
Business response:
We appreciate your kind words, Takashi. Thank you for choosing PM Pediatric Care.
I took my 6 year old daughter to be seen for UTI symptoms after swimming at legoland water park. Given her history of easily getting UTI, I informed Dr. M Pierce about her history with UTl's, her current symptoms of fever 102.5, chills, poor appetite, frequent urination, and no signs/symptoms of upper respiratory infection. Dr. M Pierce refused to prescribe her antibiotics for her UTI given her urine test came back positive with leukocytes and protein. Dr. M Pierce insisted she had strep throat and wanted to do a culture to ... read more
The medical assistant could have been a bit more jovial, especially when he is caring for the pediatrician population. He did not even smile and did not engage with our family in small talk. I understand that everything has to be done in a timely fashion. However, there were no other patients besides one, perhaps. The place was practically empty. So I doubt it was because he was in a rush, even if he was, he could have still been a bit more friendly. Besides that the provider that took care of my child was But was clear and... read more
Business response:
Sorry for any inconvenience you experienced during your visit. We will address the lack of friendliness from our medical assistant and ensure better communication in the future. Thank you for your feedback.
Brought my son to the location in Tustin Ca for a cut to his chin. The doctor gave him three stitches and within two hours of returning home the stitches were coming out. Brought him back to urgent care and the same doctor said he couldn’t stitch the wound again. By the next morning the stitches had completely fallen out. Horrible job.
Business response:
Hello Matthew, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
Front Office was very friendly. We were escorted into an exam room by radiology technician, which was very nice. The MD walked in and left in literally less than 1 minute. I don't even think they took my sons temperature. I told him symptoms, he asked him one question, looked inside his ears, throat and thats it. Didn't listen to his heart lungs nothing. Poor treatment from MD's.
Business response:
Hello Alejandro, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.6 star rating with 429 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 9:00 p.m.