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PM Pediatric Urgent Care
- Urgent Care
- Rockville Centre, NY
About this business
Location details
350 Sunrise Hwy, Rockville Centre, NY, 11570, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Our daughter had been suffering with a high fever for several days after seeing her primary care doctor’s office on 2 separate occasions for the same issue in 4 days of relentless fevers and progressing into a bad cough. No medication was prescribed and ears nose and throat all checked “good” on both visits. So later that evening something didn’t seem right with a fever of 105 hitting on the 5th day so we visited pm pediatrics and in less than 2 minutes they saw the ear infections that somehow our primary pediatrician missed... read more
Business response:
Hello Elaine, We sincerely appreciate your feedback. We are glad to see that your family had a high-quality experience at our location. We constantly strive to offer first-rate pediatric care services. Thank you for sharing your feedback with us. We hope your child feels better soon.
Good morning, your staff did not do a good job concerning the fact that an X-ray was taken in the office and the Doctor said there was nothing broken or fracture with my son's right thumb, but later on after we left the office she calls me. Letting me know yes there is a fracture on his right thumb. I just don't understand how she did not see that on the X-ray.
Your front desk was short, unprofessional and was taking it upon herself to skip ppl and put them in the order she felt appropriate. When I realized after 50mins of waiting what she was doing, I asked her what was the point of making an appointment? I even told her I have used PM Pediatric plenty of times before and this was her wrong doing. Her main focus was on eating her food. To bad this website doesn't let me post pictures because I made it my business to take them to show everyone how this girl made me wait an hour for... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
The front desk receptionist was very rude and unprofessional. When I mentioned I didn't received a text to check in, she was rude and roll her eyes. When I asked what phone number was the text sent ? she replied you don't know what number you use? I asked to what phone number was the text sent? she said I can't see that and gave me a nasty attitude; replied what do you want me to do? Then I asked please text it to my number, them she raised her hand very rude and nasty. Obviously this is a pediatric emergency care, ... read more
Very Long wait as usual
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
The wait time was over an hour and a half due to severe understaffing when it’s the Friday before Christmas.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
You know this is a lie. Over 240 5 star reviews. Google they are at 4 stars. My biggest issue is timing. They say 40 minutes then you come back and they say oh we cant tell how long. So where the hell did you get 40 minutes the 1st time. Garbage service but when your stuck your stuck. If you have any other option take it.
Business response:
Dear Joseph, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we are committed to providing top-notch care and we believe in kindness and respect for all of our patients and families. We welcome the opportunity to speak with you personally about your experience and hope to regain your confidence. Please feel free to message us with the details of your visit at info@pmpediatrics.com, and a member of our Patient Experience team will ... read more
Next time a parent tells you no, you need to listen.
Business response:
Dear Tamlyn, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we are committed to providing top-notch care and we believe in kindness and respect for all of our patients and families. We welcome the opportunity to speak with you personally about your experience and hope to regain your confidence. Please feel free to message us with the details of your visit at info@pmpediatrics.com, and a member of our Patient Experience team will co... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.3 star rating with 554 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open tomorrow at 7:00 a.m.