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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Pocketpills was founded by a team of pharmacists and engineers who realized that pharmacies had not changed at all in the last 100 years. We saw there was a real need for an easier, more personal pharmacy experience—an experience that puts you first.
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
At first I had difficulty explaining about my second prescription, and it expiring, but when I spoke with an agent and explained how I need the pills the next morning since I was leaving town for the weekend, she explained how she would expedite the request and the pills were delivered, prescription renewed, and before my departure. Very good service!
Business response:
You can always count on us, Alicia. We're honored to serve your pharmacy needs. Thank you for trusting us and we look forward to continuing to elevate your pharmacy experience.
the delivery was fine and the response to my email was quick, my concern is I was not given proper information when I signed up. I was told it would be 100% coverage until Dec. I understand why it is not but was misinformed. I also requested that you do not contact my dr. when I signed up and later received an text saying you are contacting the dr. Please never contact my dr. unless I instruct you to do so. thank you.
Business response:
Thank you for bringing this issue to our attention, Kimberley. Your feedback is highly appreciated. We sincerely apologize for this inconvenience caused by the miscommunication about your insurance overage at Pocketpills Pharmacy. We set a high standard for ourselves and are truly sorry to hear that we let you down. Please suggest a convenient time for our team to call and discuss the details to help serve you better.
Such friendly service by both pharmacy and delivery driver. Saved me so much time
Business response:
Thank you for taking the time to provide us with this feedback, Natalie. Your kind words go a long way to motivating the team to continue to work hard and offer you the best-in-class customer service. We appreciate your trust and we look forward to continuing to serve you.
Great customer service
Business response:
Thank you for taking the time to submit a review, Adrianne. We are glad you had a great experience. Thank you for trusting us with your pharmacy needs, and we look forward to serving you again.
I am happy with the communication keeping me informed about where my order is in the process & that when we ran into issues getting my medications transferred that the option to talk to a doctor was offered.
Business response:
Thank you, Diana. We're pleased to know you found communicating with our pharmacy team efficient and convenient. We love being able to take the hassle out of renewing your prescriptions. Thank you for trusting us with your pharmacy needs.
Once I signed up the website was very user friendly which I liked very much. The staff are awesome whether its a phone call or text message. They are very nice and helpful. And the delivery are fast and they notify you when they are delivering in your area so you can keep an eye out for them.
Business response:
Thank you for taking the time to share your experience with Pocketpills pharmacy, Amye. We are glad you had a great experience. Thank you for trusting us with your pharmacy needs, and we look forward to serving you again.
Excellent service. I love the that they contact the Doctor for refills!!
Business response:
Thank you for taking the time to share your feedback, Sherry. We love being able to take the hassle out of refilling your medications. We appreciate your trust and look forward to continuing to serve you.
Not sure if it's a case of being lazy, but I should have switched to Pocket Pills a long time ago. I absolutely love it, pills are delivered to my door on time, it's so simple and great service and support.
Business response:
We're delighted to help take the hassle out of refilling your prescriptions, Shawn. Thank you for trusting us with your pharmacy needs. We look forward to continuing to serve you
I'm seriously in love with Pocket Pills for many different reasons. 1) they answer the phone right away when you call them 2) they talk to you nicely 3) they have better prices compared to other places 4) it's much better for my privacy, i can not believe Shoppers drug mart has no privacy, everyone in the whole store can hear what prescription you are getting and your whole life story, that's just unacceptable, 5) if you don't want to phone, you can use text or email 24/7 and they write you back very quickly 6) they deliver ... read more
Business response:
Thank you for this stellar review, Carmen. We're honored to be your preferred pharmacy. We appreciate you trusting us with your pharmacy needs and look forward to continuing to elevate your pharmacy experience.
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.9 star rating with 4,548 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open tomorrow at 7:00 a.m.