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Polaris 9650iQ Sport Robotic Cleaner

3.7

Pool Cleaners

About this business

Home Services Pool Cleaners

3.7348 reviews

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David P.

6 years ago

This is one expensive robot. But it is so much easier to work with than our old one of another brand. It does a great job after it’s cycle the pool is clean and sparkling. The only issue I have is the body of the robot has some fit and finish issues (uneven parts) for such a price. Also the cord gets stiff in cold weather and gets tangled easily. I love the app and the way it comes to you when time to take it out of the pool. All in all I would buy again.

Business response:

Hello David, Thank you for your feedback. We are sorry to hear you are experiencing cord tangling issues, and we'd like to help. We'd like to suggest the following: 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory. 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distribution instead of droppi... read more

Mark S.

2 weeks ago

This unit is excellent, including I’m very quick cleanup

Business response:

Thank you for your kind words and positive review, Mark! We hope you enjoy your clean pool. Cheers, Your Polaris Team

Cynthia A.

a month ago

The Polaris cleaner is working exceptionally well, better than the last robot we had.

Business response:

Thank you for sharing your experience with us, Cynthia! We are delighted to hear that your cleaner is performing so well. Happy swimming! Your Polaris Team

Rick P.

3 months ago

Great product. This is the second one I have purchased. Have to say can't live with out it. Can just sit back and watch it do it's magic

Business response:

Thank you for your positive review, Rick! It's always a pleasure to hear from a repeat and satisfied customer. Happy swimming! Your Polaris Team

Michael G.

4 months ago

I had difficulties connecting my cleaner to my home WiFi. After calls to the vendor didn’t work out, I called tech support to help diagnosing the problem. The customer service rep. walked me through reinstalling the iAgualink program and then assisting me to connect directly with my home Wifi hub and not through my WiFi extender network. An issue with my network settings was identified and corrected. The pool cleaner now works as advertised and does a great job of picking up silt and small particles that land in the pool... read more

Business response:

Thank you for your detailed and positive review, Michael! We appreciate you and hope you enjoy your swim time. Cheers, Your Polaris Team

Joan M.

7 months ago

Nice but does not climb that well. The old one had swiping roller on front and back. Seemed to clean better.

Business response:

Thank you for taking the time to leave a review, Joan! Please refer to the FAQ section on the product page for tips to help with wall climbing: https://www.polarispool.com/en/products/pool-cleaners/robotic-pool-cleaners/polaris-9650iq-sport We hope you enjoy your pool time! Your Polaris Team

Brian K.

8 months ago

It is doing what it is supposed to do. Easy to use, clean and store.

Business response:

Thank you for your wonderful review, Brian! We hope you enjoy your clean pool. Cheers, Your Polaris Team

Michael B.

11 months ago

Cleaner connected easily to wifi after assembly and operated as required.

Business response:

Thank you for sharing your positive experience with us, Michael! We hope you enjoy your clean pool. Cheers, Your Polaris Team

Leonard K.

11 months ago