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Polaris TR28P Pressure Cleaner
About this business
The cleaner is fine, but I feel I got tricked into buying it in a period where there were now incentive plan in place. I ordered the cleaner in December but since it wasn't installed until January (due to weather) the team didn't want to honor the incentive, instead they said I should have waited until April. That is not good Customer Service, and I will think twice before buying Polaris products in the future.
Business response:
We're sorry you had mixed messaging when purchasing your cleaner, Joakim. It sounds like the retailer you purchased it from may have provided you with confusing information about a rebate and we are sorry you had that experience. We hope your cleaner is performing well now that it has been installed. If you need any technical support or would like to speak to someone on our rebates team, please call us at (800) 822-7933. All the best, Your Polaris Team
I gets the job done about 50% of the time. Misses a lot of stuff and gets into the corners and can't get out well. Also, the tubing gets tangled a lot, so much so that it sometimes can't get itself untangled which is not good when we're out of town. I tried the the Quatro before this one and as you probably can guess it was a total disaster. Quite a disappointment for $1,200.00 so I went back to the old fashioned one. :/
Business response:
We're sorry your cleaner isn't performing as expected, Deborah. Please call our support team at (800) 822-7933 so we can help troubleshoot. Thank you, Your Polaris Team
easy to install. Cleans pool well.
Business response:
We greatly appreciate your review, Sterling! Wishing you the perfect swim. Cheers, Your Polaris Team
Works great once you get it set up and adjusted.
Business response:
Thank you for sharing your 5-star review with us, Reddrick! We hope you have a great pool season. Cheers, Your Polaris Team
This is my second Polaris. The first lasted 15 years but was beginning to show wear. The new Polaris does a great job. We have a large bay tree near the pool and this model can handle those large leaves and the rubber balls that our dog drops in the pool
Business response:
Thank you for the positive review, Jeff! It's always a pleasure to hear from a repeat and satisfied customer. Happy swimming! Your Polaris Team
This model of Polaris performs very well. Definitely pleased with it's performance. I was disappointed with the previous model, which never worked properly. But it appears Polaris realized the error of their ways, and really fixed things. Quite content with this product.
Business response:
Thank you for sharing your experience with us, Angelo! We're glad you're happy with your TR28P. Enjoy your swim time! Your Polaris Team
Not as powerful as my last Polaris but still very good up until now- hoping for continued good functionality
Business response:
Thank you for your review, Angel! Wishing you the perfect swim. Cheers, Your Polaris Team
Missing a couple small parts otherwise works fine , had to take from our old Polaris to make it work
Business response:
We are sorry your cleaner was missing parts and want to help, Cheryle. Please email us at customerfeedback@fluidra.com and let us know which parts you need and we will order them right away. Thank you, Your Polaris Team
The ball connects to sections of hose came off twice during normal operations. The vacuum does not up to the steps to clean.
Business response:
We are sorry you're having some issues with your cleaner, Larry. We want to help! Please call our support team so we can help troubleshoot. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
System works very well, keeps pool clean. Minimal maintenance, repeat buyer
Business response:
Thank you for your 5-star review, Patrick! It's always a pleasure to hear from a repeat and satisfied customer. Happy swimming! Your Polaris Team
Frequently asked questions about Polaris TR28P Pressure Cleaner
How is Polaris TR28P Pressure Cleaner rated?
Polaris TR28P Pressure Cleaner has a 4.5 star rating with 227 reviews.
When is Polaris TR28P Pressure Cleaner open?
Polaris TR28P Pressure Cleaner is closed now. It will open on Monday at 9:00 a.m.