Pomeroy Living Rochester Assisted Living and Memory Care

photorick 

on Caring

5 years ago

I am a friend or relative of a current/past resident Do not send your loved ones to Pomeroy. Terrible care at a high price tag. They even charge a 3% processing fee for credit cards, and they didn't tell us about the fee until after they had charged it. Had we known about it we would have written a check. Nursing staff is nonexistent. When you push the nursing care button you can often expect a hour or more wait if they even show at all. All activities are shut down and the visiting hours are draconian. You have to make a re... read more

Reviewer 

on Caring

8 years ago

I visited this facility Oakmont Rochester was a very high-quality building, but immediately I could see issues. There's only one price regardless of how much assistance you need, so my sister would have been paying just as much even though she didn't need any assistance. It's very clean, and the staff member who took me on the tour was OK. The place is large and fairly elegant in terms of the furniture and all, but it doesn't feel welcoming or warm. They have a sort of a game room where the residents play cards. 

CR2005 

on Caring

9 years ago

I am a friend or relative of a current/past resident Horrible place. My dad was at Oakmont Rochester Assisted Living. Very unhappy with the care he received. They were not helpful when my dad was in hospice and did not work with the hospice caretakers effectively. My family and I had to oversee what they were doing.. As long as the person does not need much care it probably it is a decent facility. 

DisgustedC 

on Caring

9 years ago

I am a friend or relative of a current/past resident The memory care unit does NOT have enough staff to oversee the residents. My husband has fallen several times and has had to be hospitalized due to the lack of staff. They have an unbelievable turnover of staff due to the fact that the owners are notorious for underpaying. I would love to move my husband and will be looking into it as soon as possible. 

silvervan1 

on Caring

10 years ago

I am a friend or relative of resident The staff is not friendly, it is assisted living but my dad hardly got any help. When he asked for help it seemed like it was a burden that he was asking. We moved my dad to another facility because of this.