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Pooch Hotel
- Newton, MA
About this business
Pooch Hotel provides first-rate dog daycare for busy Pet Parents. We have multiple, spacious areas for your dog to romp and play. Our experienced staff separate dogs by size and personality to ensure everyone has a great time. And we love giving pups treats and pets. For dogs that do better with more one-on-one attention due to age, health, behavior, personality, etc., we have personal play options as well.
Location details
285 Newtonville Ave, Newton, MA, 02460, United States
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Happy to have Pooch Hotel in our neighborhood
Business response:
Thank you for your excellent review. We are thrilled that you and Nelson enjoyed experience at Pooch Hotel and we hope to see you both soon.
We brought our dog, Macaroon in for grooming this past weekend. Your groomer did a fantastic job and we were impressed with how great Macaroon looked and how happy she was when we picked her up. Great job!
Business response:
Thank you so much for your kind words, John. We really appreciate you taking the time out to share your experience with us. We are thrilled that we were able to spruce Macaroon up just the way you like. We hope to see you both again soon. Cheers, Pooch Hotel
We’ve been going to the pooch hotel for years and love it. We have a very little nervous dog and everyone’s always super nice and patient with her. They all seem to love her as much as we do. I have peace of mind when I drop her off! Highly recommend.
Business response:
Thank you for your kind feedback. We absolutely adore Beacon and love seeing her come out of her shell. We hope you both will visit us again soon.
The only negative I have is that upon check In I was assured I’d get an email with instructions on how to view my dogs via the webcam. I never got the email so I could not see how my dogs were doing. They are old dogs so I’m a bit disappointed
Business response:
Thank you for taking the time to share your feedback with us. We apologize for not sending you the camera information promptly. Please feel free to let us know when you will be visiting again so that we may work to exceed your expectations. We truly hope to see you all again soon.
I had to drop my dog Jasoer off last minute at the Pooch Hotel. They were able to take Jasper. I was able to observe Jasper on the cam having fun playing with other dogs. When I picked him up he seemed very happy. He had a good experience at Pooch Hotel and therefore so did I.
Business response:
Thank you so much for your kind words, Yale. We really appreciate you taking the time out to share your experience with us. We are thrilled that you and Jasper enjoyed your experience at Pooch Hotel. Please come visit us again soon. Cheers, Pooch Hotel
Luke had never been to a kennel and it was a special circumstance because he is injured and had to remain quiet. The staff went out of their way. They emailed me with concerns and sent a picture Luke. I was very impressed with their compassion and concern for Luke.
Business response:
We greatly appreciate your kind feedback! We are so happy to help with Luke; he is simply adorable. Please give him some love from us. We hope to see you both again very soon.
Juno loves you gals & guys! He is always excited about spending time at the Pooch.Thank you for the great care!!
Business response:
Thank you for your excellent review. We absolutely adore Juno and can't wait to see you both back again soon.
My elderly dog seems to love coming here and the employees are fantastic!
Business response:
Thank you so much for your kind words, Wendy. We really appreciate you taking the time out to share your experience with us. We truly enjoyed spending time with Kevin. Cheers, Pooch Hotel
Excellent service!
Business response:
Thank you so much for your kind words, Brittany. We really appreciate you taking the time out to share your experience with us. We had fun spending time with Richard! Cheers, Pooch Hotel
Frequently asked questions about Pooch Hotel
How is Pooch Hotel rated?
Pooch Hotel has a 4.9 star rating with 756 reviews.
When is Pooch Hotel open?
Pooch Hotel is open now. It is open 24/7.