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Portobello Place Care Home
- Assisted Living Facilities
- Chesham, ENG
About this business
Location details
Chartridge Ln, Chartridge, Chesham, ENG, HP5 2SH, United Kingdom
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My mother has been a resident for over 3 years and the care , consideration , kindness has been outstanding . All staff genuinely have a deep connection with my mother and know her on a personal level and consistently try to accomodate all her needs. Nothing seems too much trouble and they have a deep affection for her and her welfare . Today the family visited and a member of staff went the extra mile to make our visit extra special for us and our Mother . We cannot thank the carer enough and my Mother was delighted. All th... read more
Business response:
Thank you so much for your kind and heartfelt words. It means the world to our whole team to hear how much you value the care and connection we have with your mother. Building genuine relationships with our residents and their families is at the heart of everything we do, so to know this has made such a difference is truly rewarding. We're especially pleased that your recent visit felt so special and will make sure the member of staff who went the extra mile hears your lovely feedback. Thank you again for your trust and supp... read more
Very good care in pleasant surroundings. Looked after Dad in the best way and left him to his own company when required. Activities available but not pushed as Dad wasn't always keen. Great food available in the bistro or his room which he enjoyed. Lovely room overlooking a patio which he could sit in when sunny. Overall an enjoyable experience for someone who had only ever lived in his own home apart from National Service.
Business response:
Thank you so much for taking the time to share such kind words about your father's stay with us. We're so pleased to hear that he felt well cared for and comfortable in our home especially as this was such a significant change for him after so many years in his own home.It's lovely to know he enjoyed his room and the peaceful view of the patio, as well as the flexibility of dining either in the bistro or in his room. Our team always aims to respect each resident's preferences, so we're glad to hear that he was able to enjoy ... read more
I had respite care for 3 weeks during which I developed a chest infection in one lung and a bladder infection. The care at Portobello Place was consistently good. However, the laundry service did have lapses. I lost several items of clothing which didn't get labelled. These weren't recovered. The optional services for haircuts, manicures and chiropody were much appreciated.
Business response:
Thank you for taking the time to share your feedback following your recent respite stay with us . We're pleased to learn that you found the care consistently good and that you appreciated the optional services such as haircuts, manicures, and chiropody. It's wonderful to know these contributed positively to your stay.We are, however, very sorry to learn about the challenges you experienced with the laundry service and the loss of some of your clothing. While we advise respite (short stay) residents to tag their clothing, thi... read more
I always find the staff warm and caring and do their very best to facilitate any requests. The house and rooms are beautifully decorated and you feel at home and relaxed very quickly. My mother is content and relaxed and especially appreciates the help she receives in the bathroom. Thank you!
Business response:
Thank you for your kind and thoughtful review. It means a lot to hear that your mum feels relaxed, content, and supported, especially in those personal moments of care. We're so pleased the team's warmth is coming through, and your words will really lift their spirits.
An excellent stay. I have been very well looked after and treated. Thank you very much.
Business response:
Thank you for your feedback! We're so happy to hear that you felt well cared for and had an excellent stay at Portobello Place.
A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.
Business response:
Thank you for your fantastic review and for rating us five stars across the board! We're so pleased you had a comfortable and enjoyable stay. Your kind words mean a lot to the team. If there's anything we can do to make your experience even better in the future, please do let us know.
If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good content life with pride and dignity.
Business response:
Thank you for taking the time to share such a heartfelt and glowing review. We're thrilled to hear that you consider Portobello Place the best and that our team's dedication to care, dignity and engagement shines through. It's especially great to know you appreciate the high standards and that we're on the same page about believing good food is an essential part of a person's well-being!
I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit pavlova, was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!
Business response:
Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience at our bistro and that both the food and atmosphere contributed to a pleasant and enjoyable lunch. Our team takes great pride in providing high-quality meals and it means a lot that you found the setting clean, comfortable, and conducive to good conversation. We hope to welcome you again soon!
The staff are very caring and helpful. A very nice come I cannot fault it.
Business response:
Thank you for your great review, we will share your comments with the team at Portobello Place.
Frequently asked questions about Portobello Place Care Home
How is Portobello Place Care Home rated?
Portobello Place Care Home has a 4.9 star rating with 108 reviews.
When is Portobello Place Care Home open?
Portobello Place Care Home is open now. It is open 24/7.