Portobello Place Care Home

4.9

Assisted Living Facilities
Chesham, ENG

About this business

Wellness Assisted Living Facilities

Location details

Chartridge Ln, Chartridge, Chesham, ENG, HP5 2SH, United Kingdom

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4.9121 reviews

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Mike W

4 weeks ago

Toni has had to visit the hospital recently a few times, the staff have been excellent and helpful. Obviously the food is always first class, with lots of choices and always presented well. The manager runs a tight ship and is a very caring person.

Business response:

Thank you for your kind words, regarding our excellent staff, the support given and the food choices offered and the food always being first class, we really appreciate the feedback that you have given regarding Portobello Place.

L H

a month ago

A pleasant, most comfortable stay. Hospitality manager - very kind and helpful - the best!

Business response:

Thank you for your feedback regarding your recent stay with us, I will pass on your comments to our Hospitality Manager who will appreciate the feedback.

G F

a month ago

Visited old neighbour for lunch on 2nd May. Cannot speak too highly of the ambience of the home. The staff and food were excellent and very helpful. For anyone looking for a residential home, Portobello Place most certainly is worth a visit.

Business response:

Thank you for your lovely comments regarding the ambience at Portobello Place, our lovely staff and the food offered, we really do appreciate the feedback given.

K J

2 months ago

Visited resident as guest for lunch in private dining room. Staff very polite and attentive. Food was excellent (3-course meal) with drinks. Staff very well trained. Lovely to visit residents in such lovely atmosphere and surroundings. Could not fault experience.

Business response:

Thank you for your kind comments regarding our staff and the excellent food you received in our fine dining room and the lovely atmosphere at Portobello Place. Thank you again

N C

2 months ago

Mum resided at Portobello Place for 4 and a half years. During this time she felt part of the "family" with wonderful care and loving attention from the staff. She was treated with kindness and respect, which was important for someone who still had a good degree of independence. Mum loved the events, particularly the singers, speakers, dancers and musicians, which really lifted her spirits and she fully took part!

Business response:

Thank you so much for your lovely review, your kind words regarding the wonderful care received and loving attention from the staff, and that mum felt part of the family this means so much to us Thank you again

R J

4 months ago

I had visited 5 care homes for my client. I was very impressed with the decor of Portobello Place. The management and admin staff are extremely professional and very welcoming each time I visit my client. The carers and staff are lovely and very caring. My client has settled in so well, he made the decision to remain permanent. The change in him is incredible.

Business response:

Thank you for your recent review. We are so pleased that you find us professional, very welcoming and most of all lovely and very caring. That the changes you have observed in your client since moving in, is incredible and wanting to become a permanent resident with us. We are so happy that out of five care homes you visited you chose Portobello Place.

Susan P

4 months ago

I would describe Portobello Place as an excellent care home. It has comfy spacious bedrooms, lovely dining room and beautiful open spaces for entertainment and socialising. The staff are caring and attentive. They care for each individual, meeting their needs and encouraging and facilitating them to be the best they can be. Our own experience is that my aunt was in poor health when she arrived 1 year ago, needing 2 carers and maximum help. She is now walking and taking part in many of the activities. She is now sleeping, eat... read more

Business response:

Thank you so much for your lovely review and kind words, it means so much to us to have achieved such a great experience here at Portobello Place.

Mike W

5 months ago

The staff are very helpful and cannot fault the care and attention that my friend receives. The facility is great and the food is exceptional. All in all I cannot fault Portobello Place.

Business response:

Thank you so much for your lovely review, feedback is very important to us

Martin P

6 months ago

My father has been at Portobello Place for nearly 3 years now; it has been just the right place for him. We have really appreciated the care and love that he has been shown over this time through various ups and downs. I feel that we are kept well informed as family on all aspects of his overall care. Many of the staff have known Dad for some time now and it has been really heartening to see the genuine affection they have for him. Special mention to the events team who have been great in getting Dad involved in a wide varie... read more

Business response:

Thank you very much for taking the time to share such kind and thoughtful feedback about your father's care at Portobello Place. It is wonderful to hear how supported both he and your family have felt over the years. I will be sure to pass your comments on to the wider team. Feedback like this means a great deal to everyone and is a real encouragement to our staff. Thank you again for your confidence and trust in our team.