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Premier Generators
- Generator Installation/Repair
- Crossville, TN
About this business
Location details
232 Northside Dr, Crossville, TN, 38571, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From March to August nothing but problems. It took 3 men two hole days to install the generator. The first day after all day, they didnt even have it hooked up. Then Premier sent a tech to teach me how to use the generator and he was shocked it wasnt hooked up yet, it also failed inspection by the electrical inspector for the county. Then they sent the crew back several days later to finish the installation, again it took the whole day. After a power outage I did not have any power to my work shop and I could not find the br... read more
Business response:
Hi Frank, we sincerely regret that this was your experience, and we truly understand how frustrating it must have been to go through so many challenges with your installation. What you describe points to a disconnect between what was shared during the sales process and what our installation team was instructed to complete. This is not the level of service we strive to deliver. We take your feedback to heart and have since made important changes with our installation crews to prevent situations like this from happening again.... read more
My husband was diagnosed with ALS in April of 2021. With him being a veteran, the VA paid Premier Generators to install a generator, due to him being on oxygen. The generator was "suppose" to have a five year warranty on parts and still had four years to go on the warranty. After my husband's passing, the generator quit so I called Premier. It was after hours and I agreed to a $199.00 service fee charge. A service man shows up 10:05 PM, flips the on-off switch a couple of times and said it "might" be a loose wire. Once he wa... read more
Horrible to deal with. Once they get your money after the initial installation, expect to be nickel and dimed for everything else. We are being charged for "travel time" to repair a faulty spark plug wire on an 8 month old generator. The generator failed while we were on an extended vacation and power to our refrigerator and alarm service failed to return. Not only did we have to replace everything in the refrigerator and freezer, we are now having to pay to get the generator to work correctly. Hi Anne, we are very sorry to ... read more
Horrible to deal with. Once they get your money after the initial installation, expect to be nickel and dimed for everything else. We are being charged for "travel time" to repair a faulty spark plug wire on an 8 month old generator. The generator failed while we were on an extended vacation and power to our refrigerator and alarm service failed to return. Not only did we have to replace everything in the refrigerator and freezer, we are now having to pay to get the generator to work correctly.
Business response:
Hi Anne, we are very sorry to hear about your experience, as this is not what we typically strive to deliver to our customers. We apologize for the inconvenience caused by the generator failure and the subsequent impact on your refrigerator and alarm service. Our support team has resolved the charges from your recent invoice, and our manager has left you a detailed message with further information regarding the steps we are taking to ensure your generator is monitored reliably in the future. Thank you for bringing this to ou... read more
I honestly never write complaints like this…ever. My experience with this company so far has been absolutely abysmal. When I was sold on my unit, I was informed of a max turnaround time of 2 weeks. It has now been 1 1/2 months since my unit was installed, and I cannot get anyone out here to fill in the trench that they dig for the gas line, and also walk me through the unit and make it operational. Trying to speak with anyone from this company is impossible. Every time you call you reach a 3rd party answering service where y... read more
3 months later after paying 1,563 down payment, I’m waiting installation.
I had my annual maintenance DONE. The price is always $240.00.This time they had to replace a battery.AT the end of the service i tryed to pay the tech who did the inspection.He would not take my check he said he was going to save me money.A WEEK later i get a surprise bill for $499.00 DOLLARS.I called to question this talked with Chris Griffin.He told me it would be $240.00.I SAID O.K. He then calls back later and says the price went up to $385.00.HE WAS SORRY I DID NOT KNOW THIS.This is not how you do business make up pric... read more
Business response:
Thank you for taking the time to share your feedback. We completely understand how frustrating it can be to experience unexpected price changes, and we sincerely apologize for any confusion caused by the recent billing issue. We agree that price increases are never easy and are certainly not something we take lightly. Due to increased costs for materials and parts, higher labor expenses, rising fuel and transportation costs, and the need for enhanced service and compliance, occasional price adjustments are necessary for our ... read more
I had my annual maintenance DONE. The price is always $240.00.This time they had to replace a battery.AT the end of the service i tryed to pay the tech who did the inspection.He would not take my check he said he was going to save me money.A WEEK later i get a surprise bill for $499.00 DOLLARS.I called to question this talked with Chris Griffin.He told me it would be $240.00.I SAID O.K. He then calls back later and says the price went up to $385.00.HE WAS SORRY I DID NOT KNOW THIS.This is not how you do business make up pric... read more
Business response:
Thank you for taking the time to share your feedback. We completely understand how frustrating it can be to experience unexpected price changes, and we sincerely apologize for any confusion caused by the recent billing issue. We agree that price increases are never easy and are certainly not something we take lightly. Due to increased costs for materials and parts, higher labor expenses, rising fuel and transportation costs, and the need for enhanced service and compliance, occasional price adjustments are necessary for our ... read more
Premier Generator serviced my unit for ***** **** ******* **** *** * **** voltage regulator part and *** *** * *** *** ******* ** **** ** ****. This company advertised to be senior friendly. They gouge their customers. Called repeatedly to speak to the owner. Never talked to him or received any return call. Would not recommend this company.
Frequently asked questions about Premier Generators
How is Premier Generators rated?
Premier Generators has a 4.6 star rating with 356 reviews.
When is Premier Generators open?
Premier Generators is closed now. It will open at 7:00 a.m.