Primary Residential Mortgage, Inc. - Jeffrey Senker

George W B. 

Verified by Primary Residential Mortgage, Inc.

2 years ago

No thank you. 

Jessica B L. 

Verified by Primary Residential Mortgage, Inc.

2 years ago

It would've been helpful to pull the two years worth of tax returns early to know the range rather than two weeks before closing. I'd have also preferred the names of legal documents so I am not wasting time figuring out what is needed (e.g. transactional print vs statement). Not everyone is as knowledgeable and knows the jargon, so more customer service time and education would have been helpful. 

Paula Francine F. 

Verified by Primary Residential Mortgage, Inc.

5 years ago

We did not agree to pay a fee to lock in our interest rate, but had to pay almost $1700 at closing. We were warned about imposters contacting us, but we're not told the names of authorized people who would be handling our case. We had to pay a minor department store bill (balance was under $200) in order to be approved for our mortgage, but no one told us why, or explained that it had to be done electronically, rather than paid in cash. So we now have an unwanted credit on that account. 

Paula Francine F. 

Verified by Primary Residential Mortgage, Inc.

5 years ago

We did not agree to pay a fee to lock in our interest rate, but had to pay almost $1700 at closing. We were warned about imposters contacting us, but we're not told the names of authorized people who would be handling our case. We had to pay a minor department store bill (balance was under $200) in order to be approved for our mortgage, but no one told us why, or explained that it had to be done electronically, rather than paid in cash. So we now have an unwanted credit on that account. 

Matthew S. 

Verified by Primary Residential Mortgage, Inc.

7 years ago

Overall, the experience was good. I sensed a drop in motivation and customer service after committing to the transaction. I would recommend increasing the sales follow through and more clear and concise communication. This will enhance the overall customer experience and not seem like a superficial service to complete a transaction. 

Celestine C. 

Verified by Primary Residential Mortgage, Inc.

8 years ago

I appreciated the help and support provided to me and my family through this process. I will not hesitate to recommend any of my friends and relatives who need your services. Thank you very much.