This profile has been claimed by the business owner or representative.
Prime Storage
- Farmingdale, NY
About this business
Location details
2091 New Highway, Farmingdale, NY, 11735, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great Great price for storage unit and good customer service.
Clean and friendly staff This facility is very clean with great price. The staff is very friendly and willing to help. I highly recommend this facility to my friends! Very happy customer!
Great experience My first time getting a storage and glad I found this place. The staff are great and the prices are hard to beat.
For the price Itâs perfect canât beat it. Facility was taken over by prime storage a month. From my experience it was simple. A little old and outdated but the customer service rep Sheldon was really nice and helpful. Heard there gonna do renovations now that there taken over by prime storage cant wait.
Beyond despicable customer service and storage unit - disgusting DO NOT RENT FROM Prime Storage in Farmingdale. They should be shut down. The outside door does not lock so anyone can walk in at any time. There is one elevator in the entire storage facility and IT NEVER WORKS. There are NEVER moving carts or hand trucks so you have to carry everything up and down steps The doors are all different sizes so, your box or furniture might fit in the 1st floor door but when you get to the top of the steps (yes - is said steps becau... read more
Business response:
Lorraine: We are so sorry to hear about your experience! We'd like to further discuss all of this with you so that we can rectify the situation and further look into what you were told by management. Thanks in advance - you can email us at marketing@goprimegroup.com.
People are not responsive with any issues, and very dismissive. The storage facilities had many issues that went on without being addressed for months: the perimeter fence was cut in many places, the entrance key pad didn't work, the doors were left opened, garbage all over the place, they replace the doors of units and didn't show up to do the job on any day scheduled, etc. etc. The people are very unprofessional, rude and dismissive of any issue. They keep raising the rent and don't provide any improvements and/or concessi... read more
Business response:
We are so sorry to hear that no one responded to you or assisted with your issues! We pride ourselves on great customer service and want to make sure that's what you are receiving. If you could email us at marketing@goprimegroup.com, that would be wonderful. We'd like to assist with the situation.
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.7 star rating with 279 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open tomorrow at 10:00 a.m.