Prime Storage

Wanda M 

on BBB

2 years ago

Prime Storage, specifically the location on Dam Neck Rd. I paid for insurance for 5 years, emptying my unit on the 11th of October I found that most everything is covered with mold, in a climate controlled unit. Some of the items were so covered with mold I had to argue with Karen W******* (DM) to leave the items behind. They are a health hazard. I filed an insurance claim as I paid for insurance monthly however STILL have not received an answer. I provided as detailed of as list as possible however it took days to get throu... read more

Glenn T 

on BBB

2 years ago

Used their storage for a couple of years. The sent me to collections for not paying a $13 insurance and the collection agency is stating I owe $150. I showed the lady there my renters insurance policy and because an employee lf Prine Storage didn't do their job I am being sent to collections for something I don't owe. Frank, the supposed owner told me that talking to location is useless as this happened a year ago. He asked of I had documentation then show the collection agency. I told him if they have cameras I have proof. ... read more

Janet E 

on BBB

2 years ago

If I could give them 0 stars, I would. My husband rented 2 different units at 2 different times at the Draper Utah location. One was a 5 X 10 and the other was a 10 X 10, we rented them within 10 days of each other, the due dates were supposed to be 10 days apart from each other, we never received a different PIN code for the second unit, which we should have had a different code for the second unit. We had been late a few times on the 5 X 10, which they locked the code so we couldn't even access the 10 X 10 (which we werene... read more

Rex H 

on BBB

2 years ago

The term thieves is to kind. Malicious and deviant billing seems to be their operating mantra. After canceling our lease my wife notified the office on Airport Rd on Hilton head island SC. I accidentally left the lock on the unit. Instead of notifying us of the my error to continued to charge my wife's acct. When confronted the employee was unhelpful, crass, without Decorum and smug beyond imagination. They wouldn't allow me on to take the lock off the unit. Instead they cut the lock themselves. I hope the entire company goe... read more

Jae N 

on BBB

2 years ago

Poor business practices. Refused to refund my $ even tho I never used their storage unit 

Lynn D 

on BBB

3 years ago

My unit has a severe leak when it rains it floods. I’ve spoken to management, corporate customer care and the district manager. Everyone passes the buck. The DM is incompetent. She has had 2 months to find a resolution to the issue and still nothing has been resolved. I have moved most of my belongings into two other units which I pay for in addition to the unit that floods. As of today I’m paying roughly $1400 per month for all units due to this flooding. I’ve asked to speak to someone over the DM just to be told an email w... read more

Sherrie S 

on BBB

3 years ago

I have been trying to contact them, and you can't get anyone on the phone, email, or call you back. I've been a customer for over a year and the sign up process was annoying alone. The two employees trying to get me checked into my unit that I purchased online took over an hour to get through the process and my door code still doesn't work and no one could figure it out. I gave them a pass because I could open the door other ways and how often will i ever have to interact with these employees again? I was wrong. I have never... read more

Diane R 

on BBB

3 years ago

Another ****** Off customer, I was just going to come and go at my leisure to get my stuff out of this ******business. This has to be said- After they did a bait and switch on me, I continually contacted them that I had a different credit card but they kept charging the old one which was closed, so the charges kep rising from the $59 I started to pay up to $294. Then the owners daughter made a deal with me to get out for $100 by the 8/22. Then all the sudden she emails that the deal is refused and all of the sudden a payment... read more

Kimberly L 

on BBB

3 years ago

Nope don’t do it! Since prime Storage took over cube smart, I have seen 2 increases. This past October a 47% increase, now… just recently I received notice that next month will be $403 a month. That’s about a 45% increase. I rented an outdoor 10 by 30 drive up. I started out paying $188 a month. Please look at other places. Your going to move in then have crazy high cost…ugh then to move all your stuff again because this company is clearly not knowledgeable in money management.