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Prime Storage
- Whitinsville, MA
About this business
Location details
25 Castle Hill Road, Whitinsville, MA, 01588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I referred a customer to ********************** in ******, ** and was told I would get an Amazon gift card. I was then told that I had to wait 3 full months in which I did. That it would be March 2026. Here it is April and nothing!!Yes I have checked every email folder there is. Yes, I have contacted every person I can. This is ridiculous!! I have been lied to, strung along and gas lit. This is a very large company. I've been with them for 11 years. And all they do is raise prices and complain about customers. They have the ... read more
Deceptive pricing! They've raised their prices every 3-4 months! And they know customers might not be in a position to haul their belongings to fairer storage facility.
Was at this facility for over 10 years, over the last few years started having issues with numerous rent increases (80 to 190). My payments were through bill pay at my bank and went out almost a month early since they add late fees on the day after due date. On at least three occasions my bank verified the payments were sent but never deposited. No other payments went missing from any of the other payees I had. We were accessed late fees and told we needed to check with our bank and find out why the payments were not sent. W... read more
Decided not to rent Still trying to get down payment refunded Told 4-5 days Been over 2 weeks Phone system to reach them disconnects Never a call back
Prime Storage Review Welcome to the Rabbit Holef youre thinking about joining Prime Storage, buckle up because youre about to go on a wild rabbit hole adventure ?????First of all, the place is empty and not in a peaceful way. In a where-is-everybody way. Barely any staff around, and if you actually need help? Good luck. Youll be searching like its a scavenger ****.Lets talk about misleading unit sizes what they show you and what you get are two very different realities. And their so-called protection policy? Absolutely wild ... read more
Just continue to raise your rate. I started at about 70 plus dollars a month. Now I'm up to $125 and when you mention it to customer service they don't really care. They literally act like you are being a problem. Their customer service is terrible and you can never play online. I don't have much choice. I can't leave cuz it's close to my house. They should stop raising your price know how they get away with it
Ive been with Prime Almost 2 years for business purposes and some personal Well after not being to my storage for 8 months I come to grab some books and I see that my storage was infested by Rats(they were dead), but p*** and **** everywhere. I spoke to the Manager who was nice and told me to fill out a claim after ai inspect everything. He said that after the ********** we had last year that the old Manager til him the Storage Unit had Rodent Infestation. We the customers didnt get notified of that. I pay **** near 300 a mo... read more
I wish I had read the reviews below prior to renting from Prime Storage! We rented a unit less than 6 months ago for $80 a month. The rate has gone up several times and we now just found out that we will be paying $154/month. We will be canceling our unit and moving our stuff elsewhere. Although the local manager has indicated several times that he would see what he could do, nothing has happened and the price just keeps going up! The whole process is a complete and total scam! The price almost DOUBLED in less than 6 months?... read more
this company took over a storage company that i was renting them. i never had a problem with the prior owner of the storage unit i was renting from. Prime storage is unorganized. They add fees to peoples account without notifying them. staff at the location do not know what they are doing and can't make decisions. management do not return calls. don't rent from prime storage. we emailed the ceo and never got a response. i have asked to speak to a manager multiple times and never gotten a call. there are other storage unit co... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.2 star rating with 392 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open at 10:00 a.m.