Prime Storage

David F. 

on BBB

4 years ago

These guys are ripoff - I have been a customer there for many years and they said they sent out an increase email to me which i never received - but it wasn't that it was the amount of the increase it went from 90 .00 to 146.00- same lousy leaky storage unit same lousy service = but an almost 50% increase - when I asked why they said "supply and demand" . I could see a 10% increase but this is a straight ripoff - I am going to tell every social media outlet I know to make buyers aware of their deceptive practices. 

Lisa M. 

on BBB

4 years ago

I opened the storage unit in April 2021 and got a notification June that the monthly payment was being increased by $75. It's not right and unfair. 

KP 

on BBB

5 years ago

After many years of automatic payments from my bank, they claimed that they never received the November check payment from my bank even though my bank clearly shows that they sent the check. I gave them the check number from my bank and they still claim they did not receive it. They wanted to charge me a late fee unless I paid by credit card which is a scam to get my credit card information. I cancelled the check and paid by credit card. They are not to be trusted. I also wasted 2 hours of my time between them and my bank. 

suzanne M 

on BBB

6 years ago

Horrible customer service, no one is in the office or available by telephone during business hours. They are extraordinarily overpriced and won't resolve a few times remaining in my unit. I've offered to pay removal fee and they continue to charge me for monthly storage- they won't offer any other resolution. They won't call me back regarding this issue either - they just email bills to me.