Progress Residential

Gabriela B. 

on BBB

3 years ago

Horrible customer service. They don't return calls. Unable to make my rent payments because they disabled my account, Unable to make a phone payment, and my checks were declined and never returned to me, no one reached out to inform me my checks were declined. And because I have been unable to reach anyone to speak to, I am behind 2 months of rent payment. Now a notice of eviction was given to me! After more than 5 years of residing in my rental I am being threatened to be evicted, when for the past 2 months I have been tryi... read more

Jelesha S. 

on BBB

3 years ago

Progress has taken my application fees multiple times. When asking to receive and explanation of denial, they continue to give blanket statements. The customer service rep was rude when I asked him for an explanation of the denial. They advertise being more lenient about their criteria as well as being open to all breeds of dogs. Even with having no prior eviction, criminal history and good credit score, they will deny the application just to keep the $50 application and take their time returning the $250 hold fee. They requ... read more

Sara K 

on BBB

3 years ago

All I can say is DITTO to literally every other review for this company. PR is by far the WORST organization I've ever dealt with. I refuse to even call them a business bc they have no values,morals, and certainly no integrity! My ******** are in the process of relocating from OH to **. We've been living in separate states for almost a month bc of PR's ridiculous joke of an application process! same experience as everyone else.paid astronomical app fees, proc. fees, holding fees, and even fees to pay the fees! Denied applica... read more

Dee W 

on BBB

3 years ago

Pipe burst in the ceiling, it took two ************ still a whole till this day more so they came with so many unreal fees , tried to charge me $40 to pay the rent ( said its a one time thing) wouldnt let me resign my lease until I paid the fees & went up $450 for month to month i 

Key M. 

on BBB

3 years ago

I've been in my home for 5 years, and Progress Residential took over about three months ago. The next thing I know I am being charged for fees I never agreed to in my lease. Sewer gets in my driveway every few months, which Progress Residential has failed to fix. The problem has been ongoing for nearly the last two years. I reported it to the city, and they sent out their people. It turns out Progress Residential is the one responsible for fixing the sewer problem because my house has never been attached to the main line lik... read more

Joslyn F 

on BBB

3 years ago

This company bought out our existing leasing company we had and since then, we' ve had 3 main maintenance requests that were ignored, no one ever called or came by, but online it says the request was closed. We have to pay for everything that goes wrong and never have gotten reimbursed. And when they bought our property out they never asked us to supply the current renters insurance policy we had. They have been charging us 2 fees, totalling $35 per month, saying we don't have renters insurance. I have sent them the declarat... read more

Joshua O. 

on BBB

3 years ago

Me and my significant other started applying for properties July 26 through the 28th roughly. We were denied a specific property like 12 times each time we called progress to ask why we were denied we were giving different answers each time and no one seemed to understand why we kept getting denied. Eventually one guy found out that it was due to the new process of reviewing applicants that was brand new to you guys and you guys were still working out kinks in the new system which is probably why we kept getting denied that ... read more

Pamela W. 

on BBB

3 years ago

I had been responding with ********* for months, when I eventually found a home that was affordable for myself, I APPLIED! I sent a application and holding fee as requested, at time of application and while responding to any communications that I'm a older single female using a voucher as partial payment of rent. They APPROVE, THEN CANCEL YOUR APPLICATION AND KEEP ALL YOUR MONEY! STAFF BECAME VERY RUDE AND ACCUSED ME OF LYING ABOUT MY SITUATION! I KEPT ALL COMMUNICATION SO I HAVE PROOF, AS ALL COMMUNICATION WAS EMAILED EXCEP... read more

Adonis B 

on BBB

3 years ago

I should have read these reviews first, I applied for an house in phoenix I was told i was going to receive an email for more supporting documents, i received an email stating my application was in review, then a minute later my application denied with $339 dollars left my account stating that 250 was for a holding fee, and the ~125 for an application and convenience fee's, i email back asking for clarification, the website just said "declined" with no explanation. I only give them 1 star because i can't go any lower, please... read more