Progress Residential

Kechia D. 

on BBB

4 years ago

My son has had a horrible experience with representatives for this company located at ********************************************************. I saw RED FLAGS in the beginning of his renter process; however, I sat back to allow my 24 year old handle his first home rental. A representative from this branch told my son he had to sign his lease even though he was unable to get into the home to see it prior to renting it. Issue 1: The key box battery died and it took a week to get someone to come out to open the door to the hou... read more

Flavia J 

on BBB

4 years ago

Just Horrible!! I am a current renter through Progressive Residential. They recently bought out the company whom I originally rented from, Havenbrook Homes. I have been trying for weeks to call and speak to a human. IT'S IMPOSSIBLE!!! In the 11 times I've called, I was only able to speak to a person twice. And of course, they told me they would transfer me to someone else. Every single time you call, it takes at least an hour for someone to answer. And then they will transfer you to another extension, which will take at leas... read more

Nicole T 

on BBB

4 years ago

They will not tell me why my application was denied. They said it was a decision of the 3rd party crediting company and forwarded me to them. Once the 3rd party company answered they said they have no authority to deny an application and all they do is provide credit information to progress residential. I called back again and we were told the same c*** lie about them not making the denial decision and blaming the 3rd party company for it. Please do not do business with these people! They have no empathy to anyone. We're lit... read more

Barbara B 

on BBB

4 years ago

Progress Residential is an absolute poor rental company and I would encourage people to think twice before you consider renting from this company. They are very unprofessional, lack customer service, lie to their tenants and more concerned about getting money vs clients needs. Terrible rental/property management company. 

Cody B. 

on BBB

4 years ago

My wife and I mistakenly rented a site unseen house from this horrible company. We had to start the lease on November 10th, even though we were still employed ******* ** for a couple more weeks and wouldn't be able to get to the property until 19 days later. We got here (****** **) on Sunday afternoon of 11/28 and felt like we had been completely catfished. There is wood rotting on the front and back of this house, all the electrical outlets in the living room look as if theyre somehow burned, one is broken to where my 2 yea... read more

Imad H 

on BBB

4 years ago

This is the worst company I dealt with. I tried to rent a house from them because I was assured that they had no minimum credit score. I paid $335 ($250 refundable holding fee, $50 application fee and $35 credit card convenience fee) then, two days later I was denied lease. The worst part was about the holding fee refund, I called several times and they put me on hold for 30+ minutes then the line gets disconnected, and when I finally talked to someone, they said that the fee takes 30 business days (about 45 days in total) t... read more

Patti M 

on BBB

4 years ago

I am in the beginning of year two with Progress. When I moved it I did notice some discoloration on the ceiling of the master bathroom. I took photos for documentation. We quickly noticed our power bills were outrageous. Eventually, we noticed water pouring through the master bathroom ceiling. We discovered that the **** unit was leaking from the attic down into the bathroom. Long story short it took SEVERAL visits from an **** repair service to fix the issue and 3 separate visits to fix the water damage. Each time myself or... read more

Erik K 

on BBB

4 years ago

Theyre f****** terrible. **************** representatives will yell at you, curse at you, hang up on you when theyre tired of talking, etc. charged us late fees and refused to waive them after they had system issues and posted utilities to my account after I had paid my rent, without notifying me of the circumstances. Told me I should be smarter with my money and that I should know I have bills to pay, not to spend all my money when the issue was in fact the late fee they refused to waive. If I could leave 0 starts I would a... read more

Brittany 

on BBB

4 years ago

I would rate this company 0 stars if it was possible. Probably the worst customer service I have ever encountered on multiple occasions. I set up my auto pay through their rent cafe program with a Progress Residential rep on the phone. After months of checking the website and showing that I am enrolled in auto pay, I received a notice of demand to vacate premises. I could not figure out how I had a remaining balance with both my utilities and rent on auto pay. I called their customer service to figure out what was going on. ... read more