Progress Residential

Liccy C 

on BBB

4 years ago

They the worst realty company. No one can give you straight answers . After a confusing process that is the application . They keep your money , do not put your money on any application the will keep it Just like that no consideration . 

La B 

on BBB

4 years ago

They will tell you that your water **** is included in your rent and will allow your water to be turned off monthly . I called the local water office and was told that just last month they had over 100 accounts that they did not pay the water **** for . This company needs to be shut down for negligence . 

Sherri G 

on BBB

4 years ago

*** bless Progree Residential in *******, *******. They were rude, heartless, and inconsiderate. We lost our deposit due to lack of proper communication. Its not about the deposit, but the fact they are ripping tenants off in a pandemic. I spoke to several representatives crying because my family and I depended on this property because we are moving from out of state. May *** have mercy on Progress residential and everyone that is Affiliated with this company. You dont mess with ***s chosen people. 

Deontel H 

on BBB

4 years ago

I applied on 12/21 and was forced to pay a $250 holding fee with the application. I was rejected a few days later so I began waiting for my refund of the holding fee which, per their company site, will be delivered within 30 days. Today is 1/21 and I didnt get my refund (I assumed it would be to my card since they took the money from there in 30 seconds). Apparently they mail you a check as a refund which is a dumb policy. I called and asked for a status and was told my check was mailed on 1/20, which means my refund wont be... read more

Chauntelle A R 

on BBB

4 years ago

BEWARE!I applied twice within 5 weeks with this company. The 2nd time bc I was denied the 1st time bc of a false charge on my credit that was removed. The 2nd time they approved me with "conditions". I'm self employed. I had a 6 figure Verifiable income at that time. My credit score was 710. Good rental history. Yet the "condition" was that in order for me to be able to lease I was Required to have 12 months Worth of RENT in my bank account!! WHAT!? If I had that much money in my account I wouldn't be RENTING. ESPECIALLY FRO... read more

Jennifer V 

on BBB

4 years ago

This company tried to keep our refund. They denied us for home and asked us to wait their 30 days for a $250 refund, which we did. When the money never showed up we called to ask them. For some reason the refund was never processed, which "***" stated could have been our fault. **************** rule number one, the customer is always right. Please tell me how we caused them to not do their jobs and process the refund? The agent's first solution was to have us wait for an additional **** days to see if they could attempt a re... read more

Crystal S 

on BBB

4 years ago

Progress Residential is nice and friendly on the front end, but once you get into their home everything changes. I have complained to them about the irrigation problem that the hired mowing companies have refused to do because of the bad condition of the yard during the summer after it rains. It takes at least a week or more for the yard to dry. There is also mold in the master bathroom wall that they tried to blame us for not cleaning. They don't take care of their properties as well or as much as they want you to. Second, ... read more

Douglas L 

on BBB

4 years ago

The house rented by Progress rental in ************* has resulted in a five-hour police presence on New Year's Eve due to the gunfire and teenage kids flooding the street. The house is not being maintained and the tenants have a dog that barks between 1 and 3 in the morning. When Progress is called, they state this is an issue for the hoa. All they care about is the rent they receive and nothing about the welfare or property values for the neighborhood . 

Kechia D. 

on BBB

4 years ago

My son has had a horrible experience with representatives for this company located at ********************************************************. I saw RED FLAGS in the beginning of his renter process; however, I sat back to allow my 24 year old handle his first home rental. A representative from this branch told my son he had to sign his lease even though he was unable to get into the home to see it prior to renting it. Issue 1: The key box battery died and it took a week to get someone to come out to open the door to the hou... read more