Rebekah Killgo of Mutual of Omaha Mortgage

Business response:

Hi Reed, I really appreciate you taking the time to share your feedback about the mortgage process with Mutual of Omaha Mortgage. I'm pleased to hear that you had an excellent experience overall and that you appreciated our competitive loan terms and upfront communication. However, I'm sorry to hear about the delays and frustrations you experienced between the conditional approval and final approval stages. Your feedback is very important to us, and we'll certainly use it to improve our processes moving forward. Despite thi... read more

Business response:

I'm truly glad to hear that you had a positive experience, Gabriel. Your unique situation was indeed a bit challenging, but it was my pleasure to navigate through it with you. The satisfaction of my clients is what makes this job worthwhile. Thank you for choosing Mutual of Omaha Mortgage and for the 5 star review. Remember, I'm always here for any mortgage needs you have in the future. 

Business response:

Thank you so much for the 5-star rating, Timothy! It was a pleasure assisting you. I'm thrilled to know that you valued the communication, responsiveness, and knowledge I brought during our time working together at Mutual of Omaha Mortgage. Please feel free to reach out at any time if you have further questions or need assistance in the future. 

Business response:

I'm thrilled to hear that you were satisfied with my responsiveness and clarity in communication, Brittany. Your feedback is greatly appreciated. It was my pleasure assisting you with your mortgage needs at Mutual of Omaha Mortgage. If you have any more questions or need further assistance, don't hesitate to reach out. Thank you for the high rating. -Rebekah Killgo 

Business response:

I'm incredibly grateful for your positive feedback, Neha. It was a pleasure to ensure your lending and closing process was as smooth as possible. I'm delighted you found our offers and the buydown cost suitable for your needs. I pride myself on being friendly, approachable and responsive - so it's very rewarding to hear this was your experience. Thank you for choosing Mutual of Omaha Mortgage and for taking the time to leave such a wonderful review. If you ever need any further assistance, don't hesitate to get in touch. 

Business response:

I appreciate your kind words, Jia! It was my pleasure to assist you with your mortgage needs. I strive to provide the best service possible and your feedback is truly valuable. Thank you for choosing Mutual of Omaha Mortgage. 

Business response:

I'm delighted to hear that you felt well-informed throughout the process, Karen. Prompt answers to your questions are a top priority for me. I appreciate your positive rating for my service at Mutual of Omaha Mortgage. Your feedback motivates me to continue providing the best service possible. Looking forward to assisting you in the future. - Rebekah Killgo 

Business response:

I'm thrilled to hear that you had a positive experience with the timely closure and found my advice helpful, Venktesh. Your feedback is appreciated and it was a pleasure working with you. Let me know if you need any further assistance. Thank you for choosing Mutual of Omaha Mortgage. 

Business response:

I'm thrilled to hear that you found the process straightforward and your questions were answered promptly, Tahni. Your feedback is highly valued and it helps us to continually improve our services at Mutual of Omaha Mortgage. Thank you for the high rating and taking the time to share your experience. We're here if you need anything else in the future.