Regevity - Hoffman Estates

Gabrielle F 

on BBB

4 years ago

Awful customer service. They kept me waiting in a room for over 15 minutes with the machine beeping that it was ready before they checked in on me and admitted they forgot about me. Then at todays appt they told me I had the wrong time. Upon further discussion, I find out they booked my session under someone elses name ! When I told them they were being unprofessional, they said I was being nasty. Also- no results since I started treatment. 

Stell M 

on BBB

4 years ago

SYAY AWAY FROM ********** LIGHT RX. READ THEIR REVIEWS. THEY ARE NOT BBB APPROVED! Never in my life have I been more upset with the service or outcome of an establishment such as yhis. After spending nearly $3,000.00, ***** NOTHING. Go to a different Medspa. They're all over Greenville and surrounding areas.You can take your lousy $25 refund and take a class on professionalism or perhaps how to be a better LIAR? 

Wendy R 

on BBB

4 years ago

Im beyond mad now Just receiving new emails from ******* stating that they just now placed the refund today on 7/28/22 They are LIARS I hav emails stating they did the refund ON THE 20th I did a little research before even going in since I had both hips replaced and of course the areas I had wish to be done; that cold therapy should be fine.Not knowing anything about HEAT therapy which this is what they do. I see all sorts of photos & whether it was a coincidence or not or just some kind of lets pull her in by saying Hey, su... read more

Jeff K 

on BBB

4 years ago

I went to the Wexford (**********) location. I spent ~$4k for the "Sculpsure and Lipo rx" treatments. I was told I was "the ideal candidate" for "great results" as I'm thin but have love handles. I followed the instructions of the pre and post-op treatments exactly and had absolutely no change in my appearance after all of my sessions. The before and after pictures looked EXACTLY the same. I was dieting and exercising so I actually lost weight from my work, but the fat removal for the Sculpsure did nothing. The technicians w... read more

Tynita C 

on BBB

4 years ago

Okay now Im beyond mad if I could give this place a negative 100 I would definitely do so I finally after months leave a review and get a phone call back only to say that the treatments that I had that DID NOT WORK was on me and the money I have left in treatments they get to keep that was not what was said when I was sold the package and now I have to wait until they can get ahold of a senior manager until than im paying a payment a month that Im not doing again because it does NOT work so I will leave a review everyday unt... read more

Melissa M 

on BBB

4 years ago

If I could give this place zero reviews I would! I was offered 11 sessions of laser lipo and only received 2 full sessions out of 4. The manager of the Alexandria location DOES NOT listen or try to resolve issues with costumers. I spoke with the regional manager of this area ***** about concerns and uncomfortable treatment requesting to discontinue treatment and even pay for the services I received ***** stated she would the account closed and resolved from there. No one from lightrx responded to the billing company until I ... read more

Jen S 

on BBB

4 years ago

I wish I would have read these comments first! I had a three month treatment that did nothing but leave a red line along my jawline. I also purchased 2 of their products, both of them expired! They would not refund my money or exchange the product. I didnt stop when I was seeing red flags! ??Recently I had some injections done to my face. Once again, I see no results!! To top it off, I am left with a very noticeable bruise that is has not improved over time. So sorry for those of us who were duped at such an expense! 

Shawna S 

on BBB

4 years ago

In reading the various reviews on LightRx, I felt compelled to post mine to warn others about this business. Although there were two technicians who were educated and seemingly experienced in the procedures I paid for, a handful of them had zero clue what they were doing. I paid for the Venus ****** treatments along my jawline and neck. I had six treatments with zero tightening/lifting results. I ended my treatments after a very inexperienced technician shocked me twice. I was told it was my fault because I have amalgam fill... read more

Cindy R. 

on BBB

4 years ago

I have acquired an injury, that they failed to warn me about, and now I am getting the runaround about a refund that they got paid for already, and Im not getting treatments. The loan company breached the contract, and I **** pay on a loan that paid for services that 1. Where faulty and 2. That I didnt render. They took this loan out and got paid and dont want to return it. Meanwhike, my credit, that I wirked so hard for dropped about 100 points. I askex for a copy of my contract with lightrx and never got one. I have a brui... read more