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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Decent service. Haven’t had any issues so far. The surveys are the pain of going here.
Business response:
We appreciate your perspective on your experience with us. It's wonderful to hear that you've found our service to be good quality and that everything has been running smoothly for you without any problems. We understand that the survey process can feel like an extra step, and your feedback about this helps us recognize areas where we can make improvements to streamline the overall experience. Your honest thoughts help us continue providing reliable service while working to make every aspect of your visit more convenient. We... read more
Salesman was great, car is great, but once you sign your papers forget about it. Forget about you. My wife and i's first buying experience was bad, the second was better, at first. Our first time they rushed us around, limited our choices, and pushed us into a car that looked and seemed great but very shortly started having issues, the very next day in fact. The ceiling light fell out, and our touch screen went out leaving us unable to control EVERYTHING. We immediately returned only to be told that it had nothing to do with... read more
Business response:
We are sorry to hear that you feel this way about your experiences. Your feedback is concerning to us. We take these matters seriously as we strive to ensure every customer leaves satisfied with their purchase. While we are glad to hear that your second salesperson provided better service and took time to explain everything thoroughly, we recognize that the overall experience fell short of your expectations. Your feedback helps us identify areas where we can improve our customer service processes. We would appreciate the opp... read more
They were very accommodating and I received very good deal on my Frontier. Service after the sale was good.
Business response:
Thank you for sharing your experience with us. We understand that being accommodated during your vehicle purchase is important, and we are pleased to hear that you found value in your Frontier deal. Your positive feedback about our post-sale service means a great deal to our team. We appreciate you taking the time to share your thoughts, as customer feedback helps us continue providing quality service to everyone who visits Reliable Nissan. We are, however, concerned to see your 3-star rating and would love to learn what we ... read more
Had a car in mind, drove three hours to get there. Was a decent experience.
Business response:
Thanks for taking the time to share your experience with us. We appreciate that you made the journey to visit us. It means a lot to know that you had a decent experience while exploring the car you had in mind. We value customers like you, and we hope we were able to help you with your automotive needs.
Oil changes do not take 4 hrs, found my vehicle in the street parked. Service guy said about an hour. What’s the point of making an appointment if the service guys just take in vehicles in the fast lane while I set an appointment. Plus the tech who serviced my truck didn’t tighten the drain bolt all the way, I had oil leaking. Not professional
Business response:
We are concerned to hear that you feel this way about your service experience. We understand your concerns about appointment scheduling and prioritization, and we take these matters seriously. The experience you've described falls short of the professional standards that we strive to provide. Your feedback is important to us. We are committed to addressing these operational issues to ensure better experiences for all our customers. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss th... read more
I love how helpful Nick was. He didn’t judge me he just did good job!
Business response:
We are delighted to hear about your wonderful experience with our team. It sounds like you received exactly the kind of supportive service that every customer deserves. We're thrilled that Nick provided such excellent assistance and made your visit a positive one. Your feedback about the quality of service you received means so much to us at Reliable Nissan. We truly appreciate you taking the time to share your experience and are grateful for customers like you who recognize our team's dedication to doing their best work.
Not very pleased with the service team at reliable Nissan right now. We recently purchased a vehicle about a month ago. Sales process went great, we also purchased the extended warranty plan through reliable Nissan. Now there’s a problem that occurred with electronics front screen but no one seems to want to help at Nissan service. I called twice and even recorded videos of the issue but they said nothing they can do unless it occurs during the time I dropped off the vehicle. Everyone just keep brushing us off like on the se... read more
Business response:
We are sorry to hear that you feel this way about your experience. Your feedback helps us understand where we can improve our service approach. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work toward a resolution that meets your needs.
Long delays in processing paperwork especially in financial department, I spend 8 hrs, waiting, showed up at 10:00 am for appointment and did leave til 6:00 pm
Business response:
Your feedback is invaluable to us. We are sorry to hear that you feel this way about your experience. This is certainly not the efficient service we strive to provide. We take your concerns seriously and are committed to improving our processes to ensure smoother and more timely service for all our customers. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your experience further and work toward a resolution.
They have Great communication and kind service representatives. Relaxed atmosphere and good prices with a plan for future maintenance.
Business response:
We are grateful to hear about your positive experience with our team. Your feedback about our excellent communication and the kindness of our service representatives means so much to us. We're delighted that you found our environment comfortable and welcoming during your visit. It's wonderful to know that our pricing and maintenance planning approach met your expectations. We truly appreciate customers like you who take the time to share their experience, and we look forward to continuing to serve you with the same level of ... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,699 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.