RENOSY by Renters Warehouse Birmingham

4.4

Property Management
Pelham, AL

About this business

Real EstateProperty Management

Location details

212 Oak Mountain Circle, Pelham, AL, 35124, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.4174 reviews

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Krista B.

2 months ago

Roselle was very helpful and kind. She answered all of my questions and clarified everything I needed to know.

Business response:

Krista, thank you for sharing your experience. It's wonderful to hear Roselle was able to answer your questions and provide the clarity you needed. We appreciate your kind words and will be sure to share them with her.

Michael C.

a year ago

Customer service and communication was exceptional. Extremely thorough and just a great experience.

Leah G.

a year ago

I had a fantastic experience with Renters Warehouse! From the very start, their team was professional, responsive, and incredibly helpful. The rental process was smooth and hassle-free, with clear communication every step of the way. The property was exactly as described--clean, well-maintained, and in a great location. Any questions or minor concerns I had were addressed promptly, making me feel valued as a tenant. Their customer service is top-notch, and I truly appreciate how easy they made everything. I highly recommen... read more

Christopher R.

3 years ago

I had the pleasure of working with Richardson to get onboarded with Renter's Warehouse. He made the process smooth and patiently answered any questions myself and my team had. Nice working with you Richardson!!!

Business response:

We are so glad to hear you had a superior experience with us, Christopher. Our common goal is to constantly strive to deliver the very best and we can only do that by partnering with amazing companies like yours. We appreciate your dedication and professionalism towards our clients and look forward to working with you.

Gloria M.

a month ago

I would not recommend Renters Warehouse to any property owner. The contract has hidden fees; the portal is not only confusing but contains no useful information. My tenants moved in a rent cycle ago and i have yet to receive any rents from RW. I reached out to them on July 9th and have had no communication from them since. The Maintenance request got so crazy, I had to go out to inspect myself. only to find out from tenant that they were encouraged by RH to submit a maintenance request when they really didn't see the need t... read more

Business response:

Gloria, we're sorry to hear about your experience. We strive to provide transparent pricing, and our management agreements outline the fees that may apply throughout the management relationship. Because Yelp does not include your full name, we're unable to identify your account and review the specific concerns you've raised regarding owner distributions, maintenance activity, and portal information. We'd welcome the opportunity to review your account and address your questions. Please contact our office at (844) 793-4948 so ... read more

David S.

3 months ago

My experience with Renters Warehouse managing my rental property was extremely disappointing and, frankly, unacceptable. I hired this company to professionally manage and lease my rental property, but throughout the process I was met with poor communication, lack of urgency, weak follow-through, and an overall level of unprofessionalism that made me question why I was paying for property management services in the first place. Communication was one of the biggest failures throughout this process. I often felt completely le... read more

Business response:

David, we’re sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. The concerns you raised regarding communication, leasing performance, applicant follow-up, and the handling of your property are all important, and we understand why this left you frustrated and disappointed with the service provided. Because Yelp does not provide us with your full name, we are unfortunately unable to locate your account in our system based on the information available in the review alone. We ... read more

Kristy P.

a year ago

I'm having an issue with my furnace and it's Renters Warehouse to the rescue. It's a long weekend and possible no one will be able to come out to look at it, but Rouselle helped get the work order completed and talked to maintenance all in a timely, professional, kind and understanding manner. I NEVER have an issue with Renters customer service. For me, they're the best in the business.

Business response:

Thank you, Kristy, for your glowing review! We’re so glad Rouselle was able to assist you quickly and professionally during your furnace issue. Your trust in our team and appreciation for our customer service truly mean a lot. We’ll continue to strive for excellence and are always here when you need us!

Suresh Y.

3 years ago

I work with First Class Contracting and had a great experience working with Richardson Sinaise and Corene Directo during the vendor onboarding process. Thank you for your help!

Business response:

We are so glad to hear you had a superior experience with our team, Suresh. Our common goal is to constantly strive to deliver the very best and we can only do that by partnering with amazing companies like First Class Contracting. We appreciate your dedication and professionalism towards our clients. We look forward to working with you!

Chris B.

3 years ago

Incompetence is their middle name. They will cost you money. The rudest employees I have ever dealt with at a property management company.

Business response:

Hi Chris, thank you for taking the time to share your experience with us. We would like to look further into your concerns and resolve any issues. At your earliest convenience, please contact our office at 844-793-4948 so we may assist you.