7227 North 16th Street, Suite 260, Phoenix, AZ 85020
http://renterswarehouse.com/?utm_source=referral&utm_medium=birdeye&utm_campaign=phoenix
About
The Professional Landlords of Rent Estate™ Renters Warehouse is one of the fastest growing and highest reviewed residential property management companies in America. Backed by growth equity investor and majority stakeholder Northern Pacific Group, and under the leadership of President and CEO Kevin Ortner, Renters Warehouse now manages more than $3 billion in residential real estate, servicing 13,000+ investors across 18,000+ residential homes over 35 markets and 24 states. NPG Managing Partner Scott Honour, who in 1999 was a founder of YapStone, a leading online rental property payment service provider, serves as Chairman. Renters Warehouse expertly serves everyday single-property ho
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- 149 Reviews4.9Google
- 69 Reviews5.0BirdEye
- 5 Reviews5.0BBB
22 days ago
Business Response:
What a wonderful surprise! Your words of encouragement, Natali make us feel proud of what we do. Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud. It is great to know that we were able to provide you with the highest levels of service. Our objective is that every client that utilizes our services is able to have a similar experience. We hope you give us the opportunity to connect with you again.
a month ago
We had to do all the work to get the property ready, I expected renters warehouse to do the work to get it ready. That is why I hired you people.
Now I am no confident that the renter's Michael found for us will actually move in on Feb 1st. First they were to move in by Feb 1st, then they wanted to move in early. We were okay with that and rushed to get what work needed to be done by the earlier date. And I didn't find out about the earlier date until I got an email with the new renal agreement. So I took the utiliti... more>>
Business Response:
Hello Betty, thank you for taking the time to share your experience with us. We are sorry to hear that we have disappointed you. I have reached out to Devin Croal regarding the city taxes and he will reach out to you with an update. Unfortunately he was sick this week and it caused him to be out of the office. I also reached out to the rent estate advisor and they will be able to provide you an update with your new tenants. If you have any additional questions or concerns please contact us at 844-793-4948 and we will be happy to assist you Betty!
a month ago
Business Response:
Hello Mark! We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience memorable. Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team on our next staff meeting. Do allow us the opportunity to serve you again. We will do everything in our power to deliver an even better customer experience.
2 months ago
Business Response:
Thank you so much for taking the time to write such a nice review Amber. We are so delighted to hear that your experience exceeded your expectations. It is because of feedback like yours that we are able to select meaningful services of superior quality. We are confident you will continue to be pleased!
2 months ago
Business Response:
Hi Brian, we are so grateful for your feedback. We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. Your opinion is valuable to us and helps us shape everything that we do. By sharing it with us not only do you encourage our team; you give us the necessary information to constantly strive to try our best. Your opinion also empowers other people in the community to connect with us and enjoy all the services we currently provide. We can't wait for the next opportunity to serve you; and will do everything in our power to once again allow you to experience the best that we have to offer.
2 months ago
Business Response:
Hello Carmen! We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience memorable. Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team on our next staff meeting. Do allow us the opportunity to serve you again. We will do everything in our power to deliver an even better customer experience.
2 months ago
Business Response:
What a wonderful surprise! Your words of encouragement, Brad make us feel proud of what we do. Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud. It is great to know that we were able to provide you with the highest levels of service. Our objective is that every client that utilizes our services is able to have a similar experience. We hope you give us the opportunity to connect with you again.
2 months ago
Business Response:
We are extremely grateful for your review Persona H! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone on our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going.
2 months ago
Business Response:
Heidi, thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service. Your comments about our team fill us with pride and equip us to provide clear and specific examples of how excellence looks like. Please continue to visit us and help us implement a strategy focused on constant improvement. We are honored to have had the opportunity to serve you.