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A 360-degree approach to customer feedback

Reviews & surveys help businesses rank higher on search, improve operations, and turn angry customers into loyal ones. Here's a guide on how even the busiest team can build a winning customer feedback process.

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  • 2-3 locations
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  • 250+ locations

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In this guide, you’ll learn:

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  • 9 ways to collect quality customer feedback
  • How to follow up on negative feedback
  • 5 ways to use customer feedback to improve operations
  • How 2 multi-location businesses built winning customer feedback processes
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Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.

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