Free Guide

The 2021 online survey survival guide

Consumers’ attitudes, behaviors and purchasing habits are always evolving, which means that keeping an ongoing pulse on your customers is extremely important. Companies are increasingly using online surveys to gather continuous intel on their customers’ expectations and experiences. To truly collect actionable feedback, surveys need to be designed and executed carefully. Our research team analyzed usage patterns from thousands of businesses currently utilizing Birdeye surveys. In this report, we’ll present the emerging trends across industries that will help you create powerful surveys in 2021 and beyond.

Download the full Guide

  • Advertising / Media / Agency
  • Agriculture, Fishing & Forestry
  • Arts & Entertainment
  • Automotive
  • Beauty
  • Business Services
  • Community & Social Services
  • Construction
  • Consumer Goods
  • Consumer Services
  • Contractors
  • Dental
  • E-commerce
  • Education
  • Finance
  • Government
  • Healthcare
  • Home Services
  • Hospitality
  • Insurance
  • Legal
  • Manufacturing
  • Real Estate
  • Recreation
  • Restaurants
  • Retail
  • Technology
  • Transportation Services
  • Wellness
  • Other
Number of locations
  • 1 location
  • 2-3 locations
  • 4-14 locations
  • 15-249 locations
  • 250+ locations

Best phone number to reach you

In this guide, you’ll learn:

Banner Image 3179944710_1607984692145
When is the right time to send the survey?
How many questions should a survey have?
What survey response rate should I expect?
How can I get my customers to complete the survey?
...and much more

Birdeye gets you real results that help you be found

Calls from Google
Directions from Google
Site traffic from Google
Data is from over 70,000 Birdeye business customers

Start growing with Birdeye today!

Crown Icon
Birdeye: The Obvious ChoiceWinning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and
highest-rated customer experience software for businesses of all sizes.