Consumers’ attitudes, behaviors and purchasing habits are always evolving, which means that keeping an ongoing pulse on your customers is extremely important. Companies are increasingly using online surveys to gather continuous intel on their customers’ expectations and experiences.
To truly collect actionable feedback, surveys need to be designed and executed carefully. Our research team analyzed usage patterns from thousands of businesses currently utilizing Birdeye surveys. In this report, we’ll present the emerging trends across industries that will help you create powerful surveys in 2021 and beyond.