State of Online Reviews 2024
Online reviews can make or break a business — they drive customer decisions, influence brand perception, and impact bottom lines. Stop guessing about what matters most to your customers and discover data-driven insights that will propel your business forward.
This comprehensive report offers an unprecedented look into the world of online reviews, uncovering insights from 150,000+ businesses across various industries. Get ready to turn customer feedback into your competitive advantage.
What’s inside:
![Highlights Image 1084263402_1709133477239](https://d3cnqzq0ivprch.cloudfront.net/support-api/production/highlights-image-1084263402_1709133477239.jpg)
- The shifting landscape of review solicitation, with 60% of requests now sent via email
- An overview of trailblazers like Healthcare and Automotive, which sent the highest number of review requests
- How automation is revolutionizing review management, with 42% of responses now generated automatically
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
![Leader Spring 2024](https://cdn2.birdeye.com/version2/v3/pages/2024/awards/stacked-spring-g2-badge-lineup.png)
2,831 reviews
![Capterra Logo](https://cdn2.birdeye.com/version2/components/testimonials/v2/capterra-logo.png)
576 reviews