RiteRug Flooring & Carpet - Centerville

Robin F. 

on BBB

8 years ago

Rite Rug installed carpet at our business location; all our concerns and questions were dealt with in a professional and timely manner. We can not say enough about the excellent customer service we received and will use Rite Rug again. Special thanks to Rosie!!!! 

Jill S. 

on BBB

8 years ago

I have been more than happy with rite rug and the experience we had with Kevin W***** our in home shopping expert. He went above and beyond his call of duties and we couldn't be happier. We are repeat customers and would not hesitate to use them again and again! 

Melissa B. 

on BBB

8 years ago

I recently had carpet installed in the livingroom, hallway, and 2 bedrooms from RiteRug. I have nothing but glowing recommendations for this company and the work they performed! My home has been transformed and I am so very grateful! In addition, the In Home Shopping Division Manager, Mr. Kevin W****** was not only professional, but he also was more concerned with meeting my needs within my budget than in trying to sell me the most expensive carpeting :) I truly appreciate his consideration and kindness during the entire pro... read more

Rob K. 

on BBB

8 years ago

I recently made a deal with Kevin W*****, my in home sales rep for new wood floors. Kevin was a man of his word, no hidden pricing. We ran into issues with an uneven sub floor and Kevin had the problem resolved & completed within 24hrs. He promptly returned phone calls and made sure the project was done on budget and on time. I highly recommend Kevin. 

Jana T 

on BBB

2 months ago

I purchased a new build home in August 2023 with flooring from Rite Rug. During my 1-year builder inspection, all of the laminate vinyl planks in my home had to be replaced because of defects (glue issues and odd shaping underneath). But that wasn't even the worst part. When the installers finished that work, I discovered two items were missing from my home: A foot-tall hourglass A purple Irish shamrock planter that had been in my family for four generations I don't know if they were stolen or broken and hidden--but no one t... read more

Rosa P 

on BBB

4 months ago

We live in a 55+ community in ********, **. The tile on the walls of my shower enclosure are so wavy. We contacted our warranty person and one of the supervisors came out to see. He was a miserable little man with a huge attitude. He said nothing can be done because it meets SC standards. Weve since told our warranty person we wanted to speak to his manager. He was nice but said the same thing if its less than 2 credit card thickness, it meets SC standards. I still need Dramamine, every time I go in there. The did agree to r... read more

Tina Z 

on BBB

7 months ago

I just wanted to take the time and warn neighbors about Rite Rug in *********. My Aunt hired Rite Rug a few months agoto lay linoleum in her bathroom and washroom and carpet her basement after a water leak caused flooding. Rite Rug came in and the workers cut the linoleum outside and brought it in to install. After they left my Aunt and Uncle went downstairs to start putting things back and place and immediately noticed the linoleum had been cut quite short. Even after hanging up the trim, there was still about 2 cm cap all ... read more

Larry M 

on BBB

10 months ago

just a fyi this is about Rite Rug in general of ********, **** not the ************* location. My wife and I reached out to rite rug to get a estimate for our living room, the sales *** ***** showed up, we had a good talk, picked out carpet and got a good price. After that the sales guy refused to call or return our phone calls, text messages or emails, so we went to the warehouse on **** road and found out that this particular sales person is KNOWN for not returning messages who does that! So the wife and I went to ****** o... read more

Scott B 

on BBB

10 months ago

We recently hired Rite Rug for carpet installation throughout our home, and we are extremely disappointed with the quality of their service. The installation process resulted in significant damage to our baseboards in every room they worked onnot minor scuffs or scratches, but actual gouges and chunks taken out. Its evident that little care was taken during the installation, and were left with costly repairs to restore our baseboards to their original condition.Furthermore, the carpet itself feels far below the expected qual... read more