RiteRug Flooring & Carpet Store and Outlet - Dayton

Lori C. 

on BBB

a year ago

My experience with Rite Rug Flooring has been wonderful. I recently had vinyl plank installed in my living room/dining/entry and kitchen. From the beginning, my salesperson, Kevin W. was excellent. Everything was explained in detail, and he reassured me all would go smoothly as it did. The materials came in quickly and my installation date was scheduled. The flooring installer took great care with everything from moving my furniture to clean up in one day as promised. I am extremely pleased with Rite Rug and will definitely ... read more

Kevin H 

on BBB

a year ago

We had some gaps in our floor, so we called the Rite Rug Warranty Center and they had someone out to fix it in 24 hours. The gentleman was very professional and timely. Great job Rite Rug Warranty Center! Thank you! 

James K 

on BBB

a year ago

Great service from start to finish. Follow up was great , They let us know asap when items would be in and ready to schedule the install. They did 1/2 of our house and we are having them back to do the rest. We used them in our last house and were so happy with the results it was not an issue with using them again. Seth and Kathryn were great. 

Ed W 

on BBB

a year ago

Mike was here in a timely manner and completed the repair in no time. ThanksMike. 

Catherine N 

on BBB

a year ago

I again reached out to Michael W***** to put basement carpet in my new house. He helped me choose the best color and type of carpet while remaining within my budget, yet having the room look outstanding. Once again, he did not disappoint. Unfortunately, the installers measured incorrectly and placed the carpet tacking strip in the wrong place, leaving a line of holes in the concrete next to the carpet edge. Michael immediately connected me with customer service. Beth Burroughs sent out a gentleman named Ron and you can not t... read more

Rocky N 

on BBB

a year ago

We spent a lot of money on our hardwood floors and had RiteRug also do the install. We were told the size of our room did not require the flooring to acclimate... the flooring shrunk and there were very noticeable gaps. For the longest time we got the run-a-round on how to make things right. My wife and I are seniors, so I didn't feel it was our responsibility to again move a 1000 lb gun safe, heavy office furniture, etc. There is much more I could say negatively; but then Kelly K**** got assigned to our issue. She was absol... read more

David C 

on BBB

a year ago

Rachel C******* from Rite-Rug is awesome! She came and listened (which is rare now) and actually found us something that perfectly fit our feel, culture, and decor. The install was easy and painless for us, although probably not so with them. We have a childcare and they had to work around that, which they did with no complaints or issues. 5-Stars! 

Jenny B 

on BBB

a year ago

Referred to Kevin W***** and asked him to match a stain that was already used in other areas of the house with out knowing the name. Also asked for it to be done quickly in the midst of a room remodel and he exceeded all expectations. The customer service was outstanding and the finished product, the new hardwood floors look amazing! 

Cassandra K 

on BBB

a year ago

Issue with carpet after install complete but Joanne resolved the issue quickly, efficiently and appropriately. Great to work with!