RiteRug Flooring & Carpet Store and Outlet - Dayton

James C 

on BBB

a year ago

Did a great job honoring the carpet warranty and re installed new carpet Process was very easy and seem less - customer service was great as well 

Jay C 

on BBB

a year ago

Very pleased with the sales process and installation 9 months ago. More importantly, the customer service recently received was outstanding. I knew regular cleaning was necessary for maintaining warranty coverage, however I couldn't find my receipt or info packet from the time of purchase. After calling customer service and chatting with Beth B., I was assured to have an email with all the pertinent information. Within 1 business day I received an email with my transaction number and a promise the manufacturer's literature w... read more

Tamika R 

on BBB

2 years ago

We recently re-carpeted our entire upper level with Rite Rug in ***** Center, OH. From start to finish, it was a good experience and the process moved quickly to meet our ambitious timeline -- as we were hosting a big birthday bash at our home. The installers were great, however, they disassembled our Sleep Number bed (to move it) and unfortunately, threw if offline due to their attempt to put it back together. We ended up incurring a small charge to have the Sleep Number technicians come to our home to fix the issue. We the... read more

Phil B 

on BBB

2 years ago

I am very happy with my experience with Rite Rug. We had luxury vinyl flooring installed throughout the first floor as well as a hallway and bathroom on the second floor. Being a recent retiree as a corporate Director of Purchasing after a 40 year career in purchasing, I followed the same protocol in selecting a vendor as I did in my professional life. This meant researching reviews. Getting price quotations from various potential vendors and reviewing their customer satisfaction reviews as well as their policies regarding c... read more

Carole H 

on BBB

2 years ago

Worked with ************************* who ensured that all of my concerns with flooring repair were met. ******* was consistent and followed up with me until all repairs were completed. She was professional and adamant that my needs would be met. Good job and will continue to work with ******** in the future ****** 

Marie M 

on BBB

2 years ago

The tech *** was wonderful and very personable, made quick work of the issue and assured me that if I had any further problems that I could call back and request him. He was very apologetic when I conveyed the rudeness I encountered when I placed the service order. The so-called **************** rep, however, was another story. I don't know if ******** was having a bad day or what, but when I called to report the problem she was incredibly short with me to the point of being rude! She made a very snotty point to stress to me... read more

Scott B 

on BBB

2 years ago

We have used Rite Rug for many years in 2 houses for both carpet and hardwoods. Recently had a brick ceramic tile floor installed, but unfortunately the installer did a horrible job. When I called the customer care team at ********************** they had someone out the next week who agreed it neede to be replaced. They asked me what I wanted done, I told them our choice, and it was done with no complaints within about 3 weeks. *********************** in customer care made it all happen quickly, and the 3 installers from ***... read more

Lora and Roger H 

on BBB

2 years ago

**************** at ********************** was top notch thanks to our customer service **** *************************** and our Sales **** **************************** Both were responsive, patient and helpful throughout the entire process of installing almost ***** sq. ft. of hardwood floors. There was a minor issue with a couple areas and they came out right away to fix them. ******** is the best customer rep person we ever worked with on a job this big. She never once made me feel as though I was being a pain in the ****... read more

June S 

on BBB

2 years ago

Great quality installation of three rooms of laminate. A minor issue nine months later that ****** responded and coordinated repair, and repairman fixed the issue quickly. He also was superb! Excellent service, response time, and product!