RiteRug Flooring & Carpet Store and Outlet - Dayton

robert J 

on BBB

4 years ago

Mercedes T******* was very knowledgeable and extremely helpful in getting my problem resolved. In these times customer service is not always what it should be, but Mercedez provided excellent customer service. Thank you 

Nuha N 

on BBB

4 years ago

I’m pleased with the service I received from customer service Jasmine was the best customer service person she worked with me with any issue I had solved it quickly to my satisfaction thank you Jasmine 

MIchael S 

on BBB

4 years ago

There were issues on the install that were frustrating and we almost gave up, but Rite Rug stuck with it and made it right. I am happy with the final install. 

Patricia F 

on BBB

4 years ago

I have used Rite Rug 3 times in the past year (2019-20). The sales folks in the showroom are very helpful too! They laid beautiful carpet in my living Room and did an excellent job. They also tore out old carpet so I could simply have my hardwood floors back. They also laid carpeting down my basement steps. Both living room and steps were done very professionally and look absolutely beautiful. The carpet crew - 2 different crews and install days - were very professional and courteous. Absolutely no complaints. I also had two... read more

Phil H 

on BBB

4 years ago

Nice job with floor. Looks good. Tricia estimated job and followed up nicely when I noticed 1 discolored board needed to be replaced. Amanda in customer service had the same crew that did initial install come out and replace board. Then she followed up to make sure we were happy. Hard working, no nonsense crew. Matched 11 year old and 6 year old flooring of same kind perfectly. You can’t tell where old stops and new begins. Impressive. 

TPS 

on BBB

5 years ago

I found the process of buying and waiting for installation nothing short of challenging. I will say that there service department was well represented both in the field and office. I would consider other companies first, in the future. 

Nancy S. 

on BBB

5 years ago

We were preparing a relatives older home to be put on the market. Selection of vinyl plank flooring for informal areas and carpet in formal areas was easy due to the large selection of products at Rite Rug. Installation went fairly well though Rite Rug uses a lot of barely non English speaking installers. Communication was difficult even though the company sends at least one installer who does speak very broken English to guide the others. Work was left uncompleted so another crew had to be sent out to finish it. Again, same... read more

Rena P 

on BBB

5 years ago

Repairs after a water repair can be immensely stressful! After endlessly searching for a match to our wood laminate flooring, I contacted RiteRug for an appointment. Kevin W****had visited us to help choose something similar to what we had or recommend us redoing the entire floor. I had some planks leftover from the original install, but I wasn't sure if there was enough to fill the gap. Kevin was unbelievably helpful and told me that while I couldn't match exactly what I had before (leading to an area/areas that might look ... read more

John & Judy R 

on BBB

5 years ago

Our realtor recommended Rite Rug to us. We needed to replace carpet for the home we were selling. Kevin W***** came to the house with samples and helped up to pick out a great carpet. He was very professional and friendly. Kevin kept us informed of the back order on the carpet and when it would be available for installation. The installers (Armando and assistant) came on time and did a very quick and great installation. They finished even sooner than they expected. Kevin followed up to make sure everything went well. We are ... read more