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Road Runner Sports
- Shoe Stores
- San Carlos, CA
About this business
Location details
1125 Industrial Rd, San Carlos, CA, 94070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Today I stopped by after work, of course I was wearing work uniform. I was looking for crossfit tennis and trail tennis, they just looked me and nobody asked me if I need help. I spent 30min looking around assuming they were helping another customers, but it wasn't that case. When I walked out of the store , another customer walk in and less than minute he was helped. First time there.
A few weeks ago, I purchased a pair of custom insoles. I really had expected a much better fit. I'm not on the VIP program because I don't buy running shoes and most shoes very often. Your insoles had been recommended by my physical therapist so I was really expecting them to help with my prone arch problem on my left foot. When I was rung up at the register, Ruben, my "Finish Line Expert," aware that I didn't have the VIP membership assured me that "if I wasn't happy with the way they fit, I could return them for a full cr... read more
Like a couple others said, only takes one bad experience; unfortunately this was my last one. I've been a loyal customer for years. One of the great things I enjoyed was due to my picky feet(plantar fasciitis) and being on my feet all day as a teacher, road runners has always let me return shoes even after wearing; last time it was oh we can only give you store credit bc u already wore the shoes. I'm now short 147 dollars and extremely disappointed.
Business response:
Thanks for taking the time to reach out, Melissa. I apologize that you weren't WOWed on this trip. I'd like to take a look into your situation. If you could please email me at awildes@roadrunnersports.com. I hope to hear from you soon! Amanda Assistant to VP of Retail
It was very disappointing to see how this one female employee treated us. I felt we were treated very poorly.
I've been a loyal customer bought my last three pairs of running shoes here- with shoe fit and insoles every time. I went in today told them I don't think I need another shoe fit and insoles. Then their big smiles disappeared and attitude switched dramatically, didn't change even I end up bought insoles anyway. The staff was impatient with blank face and the guy brought me shoes didn't help at all even didn't show up before I decided to just go to check out myself. It only takes one bad shopping experience to remove them fro... read more
Business response:
Hi Jessica, we appreciate your feedback. I'm sorry to hear you had such a terrible experience in store. If possible, I would like to discuss this with your further by email. Please email me at jbrambila@roadrunnersports.com at your earliest convenience.
Very suprised (or not) to see that RRS has just erased ALL of the reviews since 2014 as so may were negative including the one I left last week. I am a hall of fame martial artist and had a terrible buying experience with them this month on line. Beware.
Business response:
Hi Rick, we appreciate your feedback. Trust I have already reach out to you via email regarding your recent experience and help with what I could. If you have any further feedback to provide, please email me again at jbrambila@roadrunnersports.com
Frequently asked questions about Road Runner Sports
How is Road Runner Sports rated?
Road Runner Sports has a 4.5 star rating with 947 reviews.
When is Road Runner Sports open?
Road Runner Sports is closed now. It will open at 10:00 a.m.