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5275 Peachtree Pkwy suite 108, Ste 108, Peachtree Corners, GA, 30092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
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Went in to look at a pair of shoes, and when we arrived at 7:50 the doors were locked. Strange. The information says it is open until 9pm. Then my husband says there are people in there, about 2 minutes later, another family arrives and says, "why are the doors locked? They are open until 9". I called the number associated to the store to and the information says open until 9pm on Saturdays. I hit zero to try and talk to someone, and I did. It was a gentlemen, and he said they close at 8pm and they lock the doors 5 minutes t... read more
Business response:
Hello, Brooke! We are so sorry about your most recent experience in our store. Do shoot us an email at listening@roadrunnersports.com and we can help make this right!
No one acknowledged me. Tried to get someone's attention to no avail. Three people who walked in after I did were assisted as associates finished with customers. Drove all the way from Athens to use a gift card but never had the chance. Walked out pissed. Customer service needs some work. Will take my business elsewhere.
I walked in, knew what I wanted, tried two sizes and made my selection. Then this happened: When I asked about run clinics or community runs I was directed to the edge of the cashiers area which had a few outdated post cards announcements and that they have a program but only certain times of the year. The sales associate was pushy and argumentative regarding their store brand merchandise and VIP program. When I didn't want to buy socks, or donate to their cause the attitude of the associate turned quick. I was annoyed by th... read more
Business response:
Shana Falterman-Rogers Hello, Shana. I am so sorry to hear about your most recent experience at our Alpharetta store. Do send us an email at listening@roadrunnersports.com and we can try to make this right.
It was not good. I tried to buy a pair of shorts that had a 21.99 VIP price, 24.99 sale price, and 44.99 regular price. I was asked multiple times to join vip, and they charged me full price when I declined. It felt like I was being forced to join. I really think the lady thought she had one over on me. Won't be back.
Business response:
Hello Sam, Thank you for taking the time to rate us, and, more importantly, giving us a chance to make this right for you! I’d love to speak to you personally. Please send me an email at awildes@roadrunnersports.com. I personally want to make this right for you. I look forward to hearing from you soon.
Business response:
Hi Molly, we appreciate your feedback. I'm sorry to hear that your experience in store did not leave you feeling great. I would like to discuss your experience further and do what I can to make it right. Please email me at jbrambila@roadrunnersports.com at your earliest convenience. Trust we take all customer feedback seriously and want to investigate this matter.
Horrible customer service in store yesterday. Waited 20 min for someone to even recognize that we existed. She then asked what we wanted and when we told her, she said I will be right back. 15 min later, still no shoes. Waited 5 more minutes and then left. This entire time, no one else came up to us. We normally go to big peach but your prices on Hokas were better but now, it's worth the extra money because Big Peach has AWESOME CUSTOMER SERVICE. Will not be back to this RR store!
Business response:
Hi Michelle Eddy, I am very sorry to hear that this happened and for the delay in responding. If you would please email me at jbrambila@roadrunnersports.com I would like to talk to you more about this so I can try to make this right.
Road Runner Sports has a 4.7 star rating with 511 reviews.
Road Runner Sports is open now. It will close at 6:00 p.m.