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Rob Reid at Velocio Mortgage LLC | NMLS# 1548572
- Mortgage Brokers
- Charleston, SC
About this business
Location details
4000 Faber Place Drive, Suite 300, Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything was direct and detailed. Because of which I had few questions and got answers quickly. The process was easy.
Business response:
Thank you for your feedback! We're pleased the process was direct, detailed, and easy for you.
John Olson was rude, asking questions why i had "so many different names", and as co signers he was very rude. This was our daughter's first home she bought and was in tears every single day. Your demeanor was not supportive just aggressive. Many times Bonnie was ready to stop the process solely because he was not nice or easy to deal with. Working with a first time buyer he should have been patient and kind. John Olson is neither. He made this process horrible. We have bought and sold many homes and NEVER had such problems,... read more
Business response:
We apologize for your negative experience.
Asked for documentation last minute multiple times . Closing was a nightmare due to lack of communication with bank and attorneys .
Business response:
We apologize that you had a less than excellent mortgage process and closing did not meet your standards. We hope you enjoy your new home.
Not sure if my last review was submitted. But I do need to thank the amazing Team Reid who made my experience as easy as possible when you are going through the mortgage process. Nikki is absolutely amazing, she did her job throughout so that no bumps come in the way, and it didn't! Flawless experience, amazing team! Thank you soooo much!!!
I can't say enough of how effective Team Reid was in my experience. Nikki was amazing and she did her job throughout, making my experience easier. Amazing team and amazing experience! Thank youuu!!!!
Business response:
We are delighted to hear about your positive experience with Team Reid and Nikki's outstanding service. Thank you for trusting us with your mortgage needs.
The documents requested were repetitive and intrusive. I don't understand why a bank statement for the entire month is needed if you're trying to verify the earnest money was paid; then another request for a months worth of my savings was requested to verify it was transferred from my savings to my checkings account. I was also made to verify money I was transferring to a joint account I share with my husband for groceries because it's not showing on my credit report. Why would a monthly transfer to my joint account for ... read more
Business response:
Hi Ms. Wallace. I am sorry to hear you had a less than satisfactory experience. I do understand your concerns however when acquiring a mortgage there are many items needed in order to establish and verify your worthiness to repay the loan. When an entity is offering to loan someone multiple hundreds of thousands of dollars they want to ensure you have not only the past credit experience of repayment but also the financial ability and stability to do so. The way this is done is by analyzing not only your credit report and... read more
Request all documentation prior to the last week beincompetence. We received more than 5 emails, each time requesting more documentation. Also make sure the attorneys office has all the paperwork prior to us showing up for closing. We went from a 10am appt to a 3pm appt and the money will still not wired to the attorney. We left the office with no keys to our home or our check. My real estate is there right now, the next day. It is 9:30am and she is still waiting for our check and keys. Total incompetance. No way would i eve... read more
Frequently asked questions about Rob Reid at Velocio Mortgage LLC | NMLS# 1548572
How is Rob Reid at Velocio Mortgage LLC | NMLS# 1548572 rated?
Rob Reid at Velocio Mortgage LLC | NMLS# 1548572 has a 4.8 star rating with 97 reviews.
When is Rob Reid at Velocio Mortgage LLC | NMLS# 1548572 open?
Rob Reid at Velocio Mortgage LLC | NMLS# 1548572 is closed now. It will open at 9:00 a.m.