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Rogers & Hollands Jewelers
- Jewelry
- Eau Claire, WI
About this business
Location details
4800 Golf Road, Eau Claire, WI, 54701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
RecommendedI purchased both my wife's engagement ring and wedding bands from Rogers & Hollands. The reason I initially went with them was because I was looking specifically for a mixed metal/two tone ring and they had the best selection in my opinion for this type of ring. Larry and Jerry were who we dealt with primarily and were both very friendly, not too pushy, and offered great opinions to help me make my final purchase. Me and my wife could not be happier with how the final ring turned out soldered together - and most important... read more
RecommendedVery friendly and knowledgeable staff!
Recently my husband purchased a beautiful anniversary gift for me. We cannot say enough about the Manager, Larry and the Assistant Manager, Mary with whom we worked with. Excellent customer service and knowledge from the time we chose the gift up through delivery of the merchandise. This is the only store we will shop at from this point forward. The staff is friendly and very personable. They pride themselves in providing personalized service.
Recommended🌹I'm so excited and can't believe it! Mr Mathew your work really worked! My ex- is back after he left me and my kids for another woman; he called me and apologize to me wanting us to come back together again as one❤️...and here we are! Yes, I'm very happy that we are living together again🔐💘 👇🏿👇🏿👇🏿 ✨✨✨✨✨ 💙 https://www.facebook.com/Dr-mathew-legit-spell-caster-111964041334335/
Business response:
Hi, Latifa. These words go a long way, and motivates us to work even harder, thanks for the review!
RecommendedWe spent $2,500 on my wedding ring. The diamonds are cheap and come out a lot. I've had to have it repaired 10xs over 3 years. We also live an hour and a half away from the stores so it's a huge inconvenience! Complete waste of money. I wish we never bought our rings from here.
although all the jewelry we have purchased here is always great, the financial part has been a nightmare. we got 3 different items and of the 3, two of them we were charged the whole remainder balance when we came into the store to make a payment on our debit card. it was clear before we left how much we wanted to pay and then when they process the payment they took the whole remaining balance which has caused our account to bounce TWICE now on separate purchases. called and they just say "oh you have to contact these peopl... read more
Business response:
We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. Please note that we take every review seriously and are working hard to provide our customers with an enjoyable and easy experience in our stores. We hope you will give us another chance to deliver a better experience for you in the future.
If you have them send anything in for repairs or work, don’t expect to get it back in a timely manner. They will give you multiple dates and make empty promises to look into the issue as to why it’s taking so long and that they will call you back. They NEVER call back. They will never have a legit reason for the delay either. I am extremely disappointed with this location and will no longer be giving them any business. We have had this happen now with 2 different pieces that we have purchased from them. Never again, we will ... read more
Business response:
We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. Please note that we take every review seriously and are working hard to provide our customers with an enjoyable and easy experience in our stores. We hope you will give us another chance to deliver a better experience for you in the future.
I was lucky enough to find my wedding ring when a higher up employee from Texas was in WI.. I adore my ring. However, I then passed recommendation onto my best friend and I felt so awful for the experience she had. The ring was in the "corporate shop" more often than it was on her hand. I am also disappointed in the sales tactics at this particular store. Very pushy!! When I was browsing for a matching band for my husband, I ended up putting a ring on layaway just to be able to get out of the store and get to work on time. W... read more
Business response:
Hi Tana, Thank you for reaching out to us here and bringing this situation to our attention. Above all else, providing excellent guest service is our main goal and we apologize if this was not your experience. If you'd like to discuss this with our guest services team here at our home office, please call (708-679-7588) or email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!) Look forward to speaking with you soon.
Horrible customer service. They lost my paperwork twice, then when my ring came in, it was too big even though the paperwork was right. Even the lady working admitted it was their fault. Not happy with their customer service or their manager.
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.4 star rating with 315 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open at 11:00 a.m.