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Roll Up
About this business
Location details
85286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was trying to refinance my home and a couple of lady’s that work there one day everything would be fine and then the next day everything was all messed up I stayed with them for about 41/2 months trying to get it done I finally had enough and went elsewhere and in a matter of a couple weeks the new place had to clean up everything in my files that was a mess and I’m extremely happy to say that I got my home refinanced and I am very pleased with the way I have been taken care of with Barrett I felt like I was working for th... read more
This company is a complete FRAUD. All positive reviews here are fakes. They have hundreds of complaints all over the Internet and with the BBB. They only reason they have a high rating is because they respond. They repeatedly junkmail solicit people with phony, scammy solicitations designed to appear to come from your Mortgage company and with no return address. NO legitimate company would operate that way. Their loans are a ripoff. Their reps are crooks and criminals. Avoid these thieves like the plague and file BBB, AG an... read more
Have closed on so many loans in the past and none have ever had issues. Weren’t told that VA loans need termite inspection for refinance. Okay, fine paid that. Were told “hey we can’t close now unless you pay for well water inspection.” Okay, again annoying but guess we will shell out money for that too…Well, after being told we finally closed on our loan, we received notice from our old mortgage company that the loan was never paid off and we are “delinquent.” So now we have two mortgages, late fees, and no communication to... read more
Business response:
We are very sorry to hear this and understand how distressing it is to face two mortgages, late fees, and unclear communication. This is not the level of service we aim for, and it is unacceptable you were not clearly informed about the VA termite and well-water requirements or the rejected closing wire. We have escalated your file to our Executive Resolution Team for immediate investigation and correction of the wire issue and any related fees. A senior representative will contact you within 48 hours to explain what happene... read more
Be careful who you trust with your money. John Klein spends his time spewing mental illness riddled attacks at potential customers. It’s your money, though. If that’s what you’re after, go with the lunatic.
I was quoted a rate and then two hours later got a text saying congratulations, you’re locked in at a rate higher than the rate quoted. Then I come to find out a closing they didn’t lock in the rate until the date I closed on the loan so I had to pay additional points to buy the rate down. I would never use or recommend this company. I didn’t even get a thank you from the loan officer after closing either. I guess they didn’t appreciate my business.
Business response:
Hi Ann, thank you for sharing your feedback. We’re sorry to hear your experience did not meet the level of service we strive to provide. We understand how frustrating the confusion around your rate and closing must have been. Please call our Sales Manager at 480-459-4500 so we can speak with you directly and better understand the experience you had with your loan officer. We appreciate your business and the opportunity to address this personally.
Our experience with Barrett Financial has been unbelievably frustrating and completely unacceptable. This lender has repeatedly delayed our closing due to internal issues that were entirely within their control. Critical information was not communicated in a timely manner, required steps were either overlooked or handled at the last minute, and the lack of transparency throughout the process has caused unnecessary stress for everyone involved. In real estate, timelines matter. People coordinate movers, work schedules, hous... read more
Business response:
Paola, we’re sorry to hear about your experience and understand how frustrating delays and communication issues during a home purchase can be. We would appreciate the opportunity to review this matter internally, including the loan officer involved. If you’re open to it, please call our sales manager (480) 459-4500 at your convenience so we can discuss the details and ensure this is properly addressed.
They hire bigots with no soul I wouldn’t trust them with a sharp knife let alone money
Business response:
Please send us a direct message with more details about the situation so our leadership team can review and address it directly.
your employee thinks its ok to laughs at a woman being killed in cold blood. Does this represent your company?
Saw Facebook comments by one of your employees who is glad someone was assassinated in front of his family. I would never do business with you if these are the values of your employees.
Frequently asked questions about Roll Up
How is Roll Up rated?
Roll Up has a 1.3 star rating with 222 reviews.
When is Roll Up open?
Roll Up is open now. It will close at 6:00 p.m.