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Rumpke - East Area Office
- Waste Management Solutions
- Columbus, OH
About this business
Location details
476 E 5th Ave, Columbus, OH, 43201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Expect only half your trash to be picked up and your trash cans to be thrown into the middle of the road. Billing issues the whole two years we had them. Even when I called to cancel them, the lady I dealt with was horrible and had an attitude. They are the most expensive in town. Switched to someone else who is cheaper with better customer service
Business response:
******* we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to *********************. Thank you.
HORRIBLE. I canceled service due to moving and called Rumpke to pick up the cans. They told me it would take 7-10 business days to pick up the cans. Two weeks later they are still there and now I am told they will put a PRIORITY on pick up but it will TAKE 7-10 BUSINESS DAYS MORE. In the meantime I have a HOA threatening to fine me for leaving my cans on the street for two weeks and new owners of the house want them out from in front of their home. Rumpke keeps saying they have an agreement with the HOAS to leave the cans on... read more
Business response:
***** your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing websupport@rumpke.com. Please include additional detail about your experience, as well as your full service address. Thank you.
Horrible pricing fluxes. This is a monopoly and someone needs to hold them accountable.
Business response:
*******, we understand your concerns and would like to take a moment to explain. Gas prices are finally coming down and as consumers, we are enjoying the benefits! However, diesel fuel, which is what most of our fleet runs on, costs more than unleaded gas largely because of new standards requiring blends that work to reduce emissions and pollution. It is important to note that Rumpke's fuel surcharge fluctuates, so as prices decrease elements of the fuel charge will go down. We do this as a benefit for our customers, rather ... read more
Miss our cans often. Leave trash on lawn. Lazy. I miss our old trash guy
Trying to close account Called 4 time They tell me they can’t Agent has too He or she will call me It been two weeks They will not close my account
Business response:
*******, your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
RUMPKE IS A JOKE WHEN I FIRST MOVED INTO MY HOUSE I WAS TOLD WE CAN BUY AN EXTRA CAN TO USE INSTEAD OF THERE CANS. I ALSO WAS TOLD WE CAN PUT OUT 6 TRASH BAGS IF NEED BE. THIS MORNING I GO GET MY CANS AND 1 WAS NOT EMPTYED CALLED AND COMPLAINED AND ALL I GOT WAS EXCUSES AND THAT THE DRIVER BEFORE SHOULD NOT HAVE DONE THAT. WELL YOU WOULD THINK SINCE IVE BEEN A PAYING CUSTOMER FOR 2YR + THEY WOULD GO GET IT BUT NO THEY DIDNT. THIS IS NOT HOW YOU KEEP CUSTOMERS NOR TREAT CUSTOMERS. THEY DID NOT WANT TO WORK ANYTHING OUT NOR CA... read more
Business response:
******, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Rumpke is the absolute worst. First they make you sign a contract or else they'll continue to raise the price, and they still raise the "fixed price" even after you sign it. Second of all, the customer service hardly exists. They just say they can't do anything and push it off to another department, if they can't do that, then they just say they will call you back (which they never do). If your looking for a trash service company, best look for another one because Rumpke won't bring you satisfaction at all.
Made promises they did not keep, they bought Vince Refuse in Springfield and took on the customers but never communicated to us what and when and the first week it took 3 extra days to get my garbage picked up with lots of phone calls and emails. The following week we had to chase down the truck to take our garbage, called them and told them. Then the following week we had to do the same. They promise to fix things within 24 hours, (on the web) even their staff say that on the phone, but when you have a problem they state it... read more
Rumpke is a joke,ive had service with them for atleast the last 10 years and have never had service disconnected, they skipped my trash last week and it still has yet to be picked up,I'm looking into getting a different trash service because rumpke is the worst
Frequently asked questions about Rumpke - East Area Office
How is Rumpke - East Area Office rated?
Rumpke - East Area Office has a 3.9 star rating with 1,075 reviews.
When is Rumpke - East Area Office open?
Rumpke - East Area Office is closed now. It will open at 8:00 a.m.