Rumpke - East Area Office

Diamonte04 

on BBB

3 years ago

I've never had a trash company stress me out so much my trash has been on the curb for a week and each day I was on the phone with them having them tell me they're going to pick it up. For the past eight weeks consecutively I've had to call them and babysit because they won't pick up my trash and then they still take days after that. I've made multiple requests to speak to a supervisor and have yet to receive a call after weeks of asking. I'm not sure if these people have a personal problem with me but once they do they are ... read more

VladChaos 

on BBB

3 years ago

This has got to be one of the worst trash collection companies out here. Shut my service off after calling them multiple times letting them know I havent received a bill. They blame it on the postal service but I get all my other bills. How do you not resolve a billing problem Rumpke?They leave my neighborhood looking awful every time theyre out here, Ive seen him throw the cans back into the yards as well as letting trash scatter across the road and leave it there. I wish there were other options for trash collection unfort... read more

Kayla S 

on BBB

4 years ago

Would give a zero if I could. They miss my trash more than they actually pick it up and each time I'm told to just leave it out...they don't pick it up until the next trash cycle!!!! 

Jeff T 

on BBB

4 years ago

Been a customer of Rumpke for over 50 years, but my recent experience with Rumpke has left me feeling as a victim of crime. Driver picked up several cans and threw my personal garbage can into the truck, crushed it, and drove away. After calling Rumpke they quickly called out that they are "not responsible" for personal garbage cans. Leaving them exempted from any responsibility for destruction and theft. How can someone take (theft) anyone's garbage can and claim they are not responsible? This was no cheap can, it heavy dut... read more

disappointed 

on BBB

4 years ago

They are the worst! If I could give them a zero I would! 

Jennifer W 

on BBB

4 years ago

If I could rate them a 0 I would. Promises to pick up garbage by hand for over a month (this was after required letter was obtained from doctor requesting service accommodation for a disabled individual) never done. Several emails and phone calls. No resolution. Garbage had to be disposed of by another family member. A supervisor called and apologized profusely telling me they would follow up and never did. Discrimination against the disabled. 

Jennifer W. 

on BBB

4 years ago

We followed every rule Rumpke had to accommodate a disabled individual with trash collection. The company refused to comply and follow their own policy even after multiple emails, phone calls, and photographs. Could not get garbage collected even with account being prepaid. Route driver and supervisor are discriminating against those with disabilities. *** 

Richard W 

on BBB

4 years ago

Horrible service!!I work for a Hospital and we never get our garbage picked up on time causing major issues.I wish we could share images 

Katie S 

on BBB

4 years ago

I was quoted $62 for trash and recycling. I was only ever charged that once. My **** went up every **** by a few dollars. By my last **** I was being charged almost $20 more than quoted and hadn't been with them for 2 years. When I finally called about it and asked about the price the first person told me she didn't know why I was being charged more, but someone would get back with me by the end of the day. They didn't, so I called the next day. I was then told the price went up due to fuel charges. When I asked of fuel char... read more