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Rumpke - Louisville District Office & Transfer Station
- Waste Management Solutions
- Louisville, KY
About this business
Location details
1101 W Oak St, Louisville, KY, 40210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are good at picking up garbage but are not good at picking up yard waste. We have to call them almost every week and sometimes they skip a week. The customer service will remind you of your calls and voice mails, but do not get your yard waste picked up. If you do not call customer service, how would they know that it was not picked up. They seem offended that you want it picked up
Worst service ever, miss our whole street won't pick up trash on side of road and if our lid does not close all the way they won't touch it and we have to pay for them to come pick up extra bags because they missed it. Customer was completely rude and pretty much had no care about what they didn't do.
Picked up what they wanted - two of eight times without me calling. Terrible.
Our city contracts rumpke for trash and recyclables collection. They are always lae, sometimes skipping pickup altogether. They have destroyed our waste receptacles, and sometimes do not pick up all that is set out, saying it's too heavy or not wrapped correctly. They do not pick up these items because drivers are lazy.
Horrible pick up service. Horrible management. We are constantly being skipped. We have multiple times since signing onto their service. We have just canceled but unfortunately there is no other option in my area. I would give 0 stars if I could.
Rumpke purchased my trash company that has not missed a pickup date in years! Rumpke has horrible customer service, especially when they missed 2 weeks in a row. My pickup day has been Friday at 3:30 AM for years, you could set your watch to that time. Rumpke supposedly sent a letter that my date had changed, which was never received, apparently several others on my road had not received said letter. Customer services fix for their lackluster operating procedures was to for me to find new service they did not need myself as ... read more
Rumpke provided dumpster services to our farm near Connersville, IN. The drivers stopped picking up the refuse in 2019, but Rumpke continued to bill us for several months, even after we phoned and wrote several times. Then they charged us for breaking the contract, even though they had stopped providing services. This company is unresponsive, unethical, and outrageous.
On 4/29/21, I called Rumpke at (800) 828-**** and asked them to assist me with a couple of items. The first was to start and stop service from the old residence to the new one. The second was to ask them for a replacement can that their truck/driver damaged while servicing (picking up garbage) my residence. The can that was damaged is a Rumpke can that I purchased from them in 2003. The damaged can was actually a better can than the one they give customers today. The female supervisor I spoke with told me that since I purcha... read more
Horrible customer service. Quotes for dumpsters are a joke. Liars and thieves
Frequently asked questions about Rumpke - Louisville District Office & Transfer Station
How is Rumpke - Louisville District Office & Transfer Station rated?
Rumpke - Louisville District Office & Transfer Station has a 4 star rating with 2,573 reviews.
When is Rumpke - Louisville District Office & Transfer Station open?
Rumpke - Louisville District Office & Transfer Station is open now. It will close at 5:00 p.m.