Rumpke - Richland County Recycling & Transfer Station

Unhappy customer 

on BBB

4 years ago

Horrible pick up service. Horrible management. We are constantly being skipped. We have multiple times since signing onto their service. We have just canceled but unfortunately there is no other option in my area. I would give 0 stars if I could. 

Ronnie 

on BBB

4 years ago

Rumpke purchased my trash company that has not missed a pickup date in years! Rumpke has horrible customer service, especially when they missed 2 weeks in a row. My pickup day has been Friday at 3:30 AM for years, you could set your watch to that time. Rumpke supposedly sent a letter that my date had changed, which was never received, apparently several others on my road had not received said letter. Customer services fix for their lackluster operating procedures was to for me to find new service they did not need myself as ... read more

Francia K 

on BBB

4 years ago

Rumpke provided dumpster services to our farm near Connersville, IN. The drivers stopped picking up the refuse in 2019, but Rumpke continued to bill us for several months, even after we phoned and wrote several times. Then they charged us for breaking the contract, even though they had stopped providing services. This company is unresponsive, unethical, and outrageous. 

Bobby W 

on BBB

4 years ago

On 4/29/21, I called Rumpke at (800) 828-**** and asked them to assist me with a couple of items. The first was to start and stop service from the old residence to the new one. The second was to ask them for a replacement can that their truck/driver damaged while servicing (picking up garbage) my residence. The can that was damaged is a Rumpke can that I purchased from them in 2003. The damaged can was actually a better can than the one they give customers today. The female supervisor I spoke with told me that since I purcha... read more

Brooke R 

on BBB

4 years ago

Horrible customer service. Quotes for dumpsters are a joke. Liars and thieves 

Bob H 

on BBB

4 years ago

I have reached out to Rumpke with multiple phone call and multiple emails tasking that pick up my Green Recycling Can. Each time I am being told that after my initial call to leave it at the end of the driveway and that it will be picked up within 48 hours. It has been over 10 days and the can is still sitting at the end of the driveway irritating neighbors and myself. I express my concerns with Rumpke and again was told leave the can there and they will get it picked up. There word and customer service is out the window and... read more

Tom W 

on BBB

4 years ago

Very unethical. I noticed that they were billing us every 2 months at the quarterly rate. 6 times a year instead of 4. When I called and talked with customer service, they told me I was wrong. Next day, they had set up automatic payment from my checking account without my authorizing it. 

Rumpke's Word Means Nothing 

on BBB

4 years ago

Rumpke's word is about as valuable as the waste they remove. I have been a Rumpke customer for over 8 years within the same city. However, starting 2020-2021 the service has gone downhill incredibly fast. They are the most expensive waste service in my area, and they offer no recycling. They have missed more times in 2021 so far than they have missed in my entire 8 year journey with them. Just this week they missed my trash on Monday. I always take the trash out the Sunday night before. They always pick it up between 7-8am. ... read more

Jerry S 

on BBB

4 years ago

Rumpke bought out ** ****** Trucking on March 01, 2021. We had ** ****** pick up our trash for over 30 years with no issues. We would put our trash out Monday night and Tuesday morning we'd bring our can/s in. Since Rumpke took over, our service is terrible. We have had to call them multiple times because our trash had not been picked up. They assure us, we "have the same driver just different logo on truck," yet worse service. It does eventually get picked up, sometimes after days of sitting out, and multiple phone calls. I... read more