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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wouldnt even give them the one star but what choice do I have. These overpaid lazy people operate a claw to pick up a trash can and proceed to put it down right in front of someones driveway so they cannot pull their car in after coming home from a long days work. *** was notorious for the same thing and this just proves that my city got what they paid for when they switched over to these losers. Hire some people with some work ethic that will actually do what they are supposed to since you are overpaying the worthless one... read more
Business response:
**, we apologize for your experience and would like to look into this matter. Please send an email (detailing the situation and listing your full service address) to ************************************** We look forward to promptly addressing your concerns. Thank you.
Terrible customer service. Negative attitude right from the start. Stopped setting trash out after March. Kept sending me a bill, finally canceled via email in early June, but they pro rated the bill and I had to pay for 2 months of service that I didn't benefit from. Wouldn't listen to my concerns. Very argumentative. Need to get better customer service people. Need different trash service, they are terrible.
Business response:
*****, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to ************************************** Thank you.
Rumpke is HORRIBLE! We pay for trash service and they charge extra for every little thing just to be abused by their customer service. The workers are LAZY and will not do their jobs. Many times, I have gone to pick up the can to find it's not actually empty. Last week, I found a permanent sticky note stuck to the can lid with a snarky note, DO NOT PUT THE CAN OUT WITH THE HANDLE FACING THE WRONG WAY. Well, I am disabled and can only pull the can across the gravel, I cannot turn it around; it is physically impossible for me ... read more
Business response:
*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
RUMPKE'S PRICING IS OUTRAGEOUS. We live in *******Township, and they were charging us $132.00 every quarter. We switch and are paying nearly half that now from another company. They charge ridiculous fees. We had our can 10 feet from the curb, and the driver won't even stop unless its sitting at the edge or in the road. LAZY! We've had Rumpke since it was called LAND MARK, and LAND MARK was awesome - but when RUMPKE took over, the service declined and the prices kept going up. It should NOT take and average of $10 a week to ... read more
Business response:
*****, we understand your concerns and would like to take a moment to explain. Gas prices are finally coming down and as consumers, we are enjoying the benefits! However, diesel fuel, which is what most of our fleet runs on, costs more than unleaded gas largely because of new standards requiring blends that work to reduce emissions and pollution. It is important to note that Rumpke's fuel surcharge fluctuates, so as prices decrease elements of the fuel charge will go down. We do this as a benefit for our customers, rather th... read more
Customer service is a joke here. They treat everyone like they have a Monopoly. $10.00 more a month than other trash service in the area? Taking my business and the whole neighborhood elsewhere
Business response:
******, we apologize for your experience. Exceptional customer service is a core tenet of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to *********************. Thank you.
Two of my own personal trash can lids have been picked up as trash.
Business response:
****, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to ************************************** Thank you.
Wow, I really thought that maybe it was just me. Rumpke has skipped picking up my trash more then a few times. I started reading the reviews and find out that it does seem to be a on going problem. Whenever they skip my trash, first I call Rumpke and report it to Customer Service, then I will report it to the city. The city will then reach out to Rumpke. I hope this help someone else.
Business response:
Your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
They consistently skip my house (I live in a residential neighborhood) for recycling and trash. I have to call about once a month to have them come back to pick up my trash and they usually wait until the next week so I have twice as much trash. They are the absolute worst.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.
Horrible trash service Terrible customer service Stole a trash can left broken glass on our road and missed our trash pickup for three weeks when I called I just got ran around the ringer with the call center and nothing was ever done They are trying to buy out all the trash services and their customer service is garbage literally garbage! Wouldn’t recommend them to my worst enemy!
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into these matters and ensure they are promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 4 star rating with 1,831 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is closed now. It will open on Monday at 8:00 a.m.