Rushmore Loan Management Services LLC | Accessories at 15480 Laguna Canyon Road - CA - Reviews - Photos - Phone Number

Rushmore Loan Management Services LLC

4.8
305 reviews
Accessories
 15480 Laguna Canyon Road, Suite 100CA 92618US

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(949) 341-0777

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All reviews summary

4.8
305 reviews
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448
  
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7 reviews have no rating
  • 284 reviews4.8
  • 20 reviews4.6
  • 1 review5.0
5on BirdEye, May 05, 2018
Awesome service always called back or always responded to my concerns or phone calls more »
5on BirdEye, May 03, 2018
Very easy. Updates were good. more »
3on BirdEye, Apr 21, 2018
Reps completed our refi on time and without any problems. Our second rep, Scott was on it and very professional.. Our initial rep. was let got in the beginning of the process which left us a bit worried... more »
5on BirdEye, Mar 30, 2018
My experience was very smooth, easy and quick. The entire process only took 2 weeks more »
5on BirdEye, Feb 28, 2018
My loan was transferred from Caliber Home loans, I have to say it has been a very smooth experience with your company! Everyone has been so pleasant when talking to them. Keep up the good work!!!! more »
5on BirdEye, Dec 17, 2017
Kept me informed all the way. Special thanks to RYAN WING.. more »
5on BirdEye, Nov 25, 2017
Extremely streamlined with friendly courteous staff. Also being a victim of Ocwen at one time, I found Rushmore to be much more professional. Thank you more »
5on BirdEye, Oct 28, 2017
I wouldn't change a thing. It was easy from first of contact to the last. I am a very satisfied customer. more »
5on BirdEye, Oct 20, 2017
Inform your customer of issues that arrive much sooner. The only problem I had was to find out there was a problem when I called to see how things were going. more »
5on BBB, Jul 02, 2017
A long time with our original mortgage co we maintained a comfort level for many years when suddenly our mortgage was sold to Rushmore. We felt compromised and even a slight betrayal but it's business and we understood. We established a pattern of paying regularly online and completely overlooked making a payment.
I am not one to take time out of my busy schedule to write reviews but I felt somehow compelled to write this one with appreciation;
We received a call from Rushmore alerting us we had not made a payment within a few days of us overlooking payment and they had noticed this was out of character for us. We received this call alerting us long before any late payment fee would have been due - saving us money. An unexpected personal touch we did not expect! Thank You!
more »
on BirdEye, Mar 08, 2017
Better communication with you customers more »
on BirdEye, Mar 08, 2017
Are you serious I don't even know what's going on with the singed documents
!
more »
3on BirdEye, Mar 02, 2017
I was concerned about working with a mortgage company I hadn't heard of before. And there isn't a ton of information on Rushmore out there. But on the whole I've been pleased with every contact I've had with Rushmore. Every time I've had a problem making a payment, or some other concern, everybody at Rushmore was genuinely interested in helping me. My biggest complaint is communication. They make it sometimes hard to talk to a real person. During my refi I had multiple people working on the document, but not all could be contacted. One person's phone was never hooked up. Questions we had about specific provisions to the loan sometimes went unanswered. There were a few surprises. Nothing that was bad. But things that being able to work in person with an agent would have caught. However, every contact I've had with a real person has been professional, courteous, and personable. This appears to be a good company. more »
5on BirdEye, Nov 08, 2016
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on BirdEye, Nov 08, 2016
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on BirdEye, Nov 01, 2016
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5on BirdEye, Oct 13, 2016
Very polite and helpful agents. more »
on BirdEye, Oct 13, 2016
Better Process and better customer service. more »
on BirdEye, Oct 12, 2016
This is a test. more »
on BirdEye, Sep 13, 2016
To many emails after I already reviewed. more »
4on BirdEye, Sep 07, 2016
This is a test more »
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Google reviews summary

4.8
284 reviews
5226
  
447
  
311
  
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15480 Laguna Canyon Road, Suite 100, CA 92618
Accessories
Today 6:00 am - 7:00 pm

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About Us

Rushmore Loan Management Services LLC is dedicated to providing outstanding loan servicing and customer support as part of our commitment to uphold ethical and honest business practices.

Rushmore is a customer-focused organization that believes in providing the highest level of customer care. We treat all of our customers with respect, courtesy and integrity. We understand the importance of homeownership, and we recognize that at times, economic changes can make it difficult to make your mortgage payment. We encourage customers to contact us at 888.504.7300 to discuss assistance programs we may have available for you. If your loan is owned by Fannie Mae or Freddie Mac, there are specific options and programs that may be available to you. You can reach customer service by calling 888.616.5400. We also encourage you to contact us to discuss any other issues you may be having with your mortgage. We believe that open and timely communication is a key to our relationship with you. We encourage all of our customers to visit this website to access loan information, make payments, download forms, or obtain answers to questions about your account.more »

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