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Rusty Wallace Hyundai Morristown
- Car Dealers
- Morristown, TN
About this business
Location details
5524 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | Closed |
RecommendedTarr Hyundai is now run by the Tarr Automotive Group and led by Charity McDowell as the General Manager. You cannot go wrong when dealing with Charity! She is uber-profesional, incredibly nice, and has the experience to get you in a vehicle that suits your budget and your wants and needs. Go see Charity, she'll treat you right.
Business response:
Thank you, Keith! We wouldn't have been able to make this leap without the help of our Tarr Family.
Got a new motor on our Santa Fe 1 1/2 years ago 40,000 miles on it and have had issues since and they say they can't do anything. $8000.00 dollars later and after that we had to had ac fixed ( mind you it only happened after the new engine was installed).We go back today because check engine light keeps coming on and they want to charge $175.00 just to diagnose the issue that we have had from the beginning. Too bad Rusty Wallace didn't improve customer service that Tarr Hyundai had.
RecommendedTarr Hyundai can improve by: 1. not recommending a new cabin air filter when the vehicle suffers a complete power failure. Credibility = 0. 2. Notifying the customer when the vehicle is ready, not relying on the customer to call and check, 3. if you have to call a customer to tell them that the repair you performed was not under warranty AFTER the customer has picked up the vehicle, and you issued a receipt showing it was under warranty... I do not see this business surviving.
Business response:
John, I am sorry for the lack of attention. We understand that your time is valuable and we apologize for not giving you the service you deserve. Please e-mail me with your preferred contact so I can get in touch. Best, Rick Burleson Operations Manager rick@tarrchevrolet.com
Although I had quite a bad experience, the GM did call me personally and apologized and tried to make things right which was very appreciative. HIGHLY HIGHLY DO NOT RECOMMEND. They have the absolute worst customer service I have ever dealt with. I have had problems with them ever since I bought my car in 2017. Very rude and not willing to work with you. I will not be going back and do not recommend this place to ANYONE.
Business response:
We appreciate your post, Katlyn. We are glad we were able to make things right. We appreciate your business and look forward to seeing you again soon!
last time I took my car there the service manager assured me they had been putting full synthetic oil in my car and today she told me it was just a blend oil. So they have been lying to me for a year about what oil they been using. I ask for some money back since I was over charged and all I got from the service manager was " I just can't win with you" Well no you can't when your a liar and thief. Scott Schafer you need to train your employees on what products they are selling!!! Very dissatisfied with Tarr Hyundai
Business response:
Hopefully our conversation will help things along Anthony. Sorry we couldn’t make things right on the spot!