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5255 Hemlock St, Sacramento, CA, 95841, United States
Get directionsExtremely upset with the facilities lack of compassion for family members during these Covid times. There are a handful of nurses and staff members who actually care about the residents and treat them as if they were their own family members. The upper management and director of nursing do not care about the residents and have zero empathy. Multiple request have gone unfulfilled. There have been several occasions we're I have complained about my father's basic hygiene and concern about his aspirating.. and they did nothing a... read more
My mom was sent to this facility for skilled nursing and rehabilitation post breaking her knee. The staff were callous, vengeful and vindictive. They showed no regard whatsoever for family in planning her treatment, doctor visits or her discharge. She was keep in a wheel chair for 5 hrs because they couldn't arrange proper transportation for her to get back home. She lost more than 20% of her body weight because the food was not suitable for her and no adjustments were made. Covid was used as an excuse not to allow family ta... read more
My very close friend was checked into this facility a week ago after being in a debilitating car accident. The care was neglectful and staff were cold and unpersonable. When he checked into the facility he had a gold labrodite ring on. We did not take the ring off because it had not been off in years and would not easily pass his knuckle. When he was transferred out of the facility the ring was GONE before he left. None of us removed it and he did not have the strength to do this on his own. When confronted the management de... read more
Business response:
Thanks for speaking with me on the phone Neil. Again, I am sorry to hear about your friends experience at our facility. I appreciate you looking at the security camera photos that we have of your friends admission to the facility. I wish you the best of luck in locating the ring.
If you can stay anywhere else then do it!!! This was the only place with an available bed that my insurance covered for my back surgery recovery. Some of the staff are very kind and good at what they do but the majority are not. I was moved to a room with 3 other women who needed more help than I did and the nurses didnt answer their call button notifications for help. The woman right next to me had to get her own bed pan because the night before she waited, no one came and she had no other choice than to have a b.m. in... read more
Business response:
Sorry to hear about your negative experience with us Emily. I hope your recovery continues to go well.
I was a patient at this facility twice in the last year. I had deadly pneumonia and was admitted to UC Davis Hospital at the end of June 2016. I fell into a coma and died around July 9,2016. The Drs zapped me and performed a treacheotomy and brought me back. I was at UC Davis Hospital for a month then spent another month at Vibra Hospital to get off the treach \ventilator. Then I had to go to Sac Post Acute to learn how to walk again since my leg muscles had atrofied since I had layed up in bed for 2 months at that point. T... read more
Business response:
Hi Alexander, Thanks so much for your encouraging words for the nursing staff, dietary department, housekeeping, and Physical Therapy team! I enjoyed having you at the building both times you were here. I appreciate the feedback about the other items you were frustrated about. I promise I will address your points of frustration so that we can improve in those areas. I'm grateful for the time that you spent giving such a specific and thoughtful review. David, Administrator
One star is too many. The very epitome of elder neglect.Borderline criminal, IMO. Visited a friend here. She was in bad shape - health had declined significantly since transferring from another facility, where she had been recovering from a surgery. When I got there, just for a regular visit, she was complaining of CHEST PAIN and DIFFICULTY BREATHING. She had a history of congestive heart failure. I called for a nurse, who eventually came in and took vitals. Her numbers were shockingly low (don't remember them, this was 7 mo... read more
Business response:
Michael, I was saddened to see your response come across the facility Yelp account earlier this week. As the facility administrator I work hard to make sure our patients and families have a good experience while at our facility. While I know we are not perfect, I take pride in the many happy patients and family members I interact with on a regular basis. When I am made aware of an experience that we can improve upon, it is important for me to reach out and try to learn from each person. I would love the opportunity to talk t... read more
Took my uncle there after a stroke and heart-attack, during one visit he was struggling to breathe due to his trach being clogged, we had to go find respiratory to replace it. Then he got an infection and was moved to another room, when we arrived for a visit, his air hose was on the floor, along with his call button, the nurse attempted to place it back over his trach straight off the floor without replacing it with a sterile air line that covers his trach. He got a more serious infection and was moved to room 13. Each time... read more
Business response:
Lyle, I am so sorry to read your description about your uncle's stay at Sacramento Post-Acute. I take our care personally. We want every patient and family member we work with to feel cared for and honored. When even one patient or family member feels differently, I am so sorry. I am eager to talk with you and hope you will call me on my cell at 760-641-2888 at your earliest convenience. David Terry, Administrator
Worst facility. Sent my Dad here. He acquired an infection. He's 83 years old. He was left laying in the bed in a filthy adult brief on numerous occasions. The infection was the enterococcus bacteria found in feces. He wound up in the emergency room at Mercy San Juan on intravenous antibiotics for 12 days. They failed to change himin a timely manner and tried to claim he had the infection when he arrived. I guess that's why they decided to let him lay there without changing him. When I asked the cna's to change him, they sa... read more
Business response:
On behalf of the many caring professionals at Sacramento Post-Acute, we regret the sentiments you've described in your review of our facility. We are confident in the care and service we provide our community, but always welcome opportunities for improvement. In response to your review, I have met with all associated personnel to address your concerns. To further address your experience and review, I would welcome further discussion at your availability. Thank you
Sacramento Post Acute has a 4.2 star rating with 260 reviews.
Sacramento Post Acute is open now. It is open 24/7.