This profile has been claimed by the business owner or representative.
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Sandra was always available to answer questions and when she wasn’t, she got back to us relatively quickly!! She made it a pleasant experience for us!!
Sandra was great at answering my questions.
Overall it was a great experience for us.
Sandra was absolutely incredible. Our builder was a bit unhappy with us for not going with their “preferred” lender, they stated it would be too difficult working with an outside lender. However, Sandra was ALWAYS on top of everything and added a calmness to the storm. Her responses were always prompt, professional and accurate. Our home buying process was honestly a hot mess, it was reassuring knowing Sandra was just an email away for all of our questions. Even when we couldn’t talk to Sandra someone on her team was able to... read more
Documents portal made everything much easier than previous experiences.
The customer service was great and they kept me up updated the whole time through the process and were available to answer any questions I had.
My loan application was great with Cynthia and Sandra until my file transferred to Leticia temporarily when Sandra went on vacation. Closing date was move, then reinstated and because it was moved, we paid rent for the month, costing us an additional $4,000. My moving schedule with a moving company temporarily changed because I canceled my initial move date and this also cost me money
From beginning to end everyone I spoke with or was involved with was 100% polite and a pleasure to deal with
More timely communication. Member went on PTO the week we closed. The person filling in did not have any turnover and wasn't familiar with the pending issues. I was not aware the member was going on PTO until I got her out of office email notification. It was a very stressful situation not knowing what was happening with the specific situation.
Sandra Benavidez has a 4.6 star rating with 412 reviews.
Sandra Benavidez is closed now. It will open tomorrow at 9:00 a.m.