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Sanitas Medical Center
- Medical Centers
- Orlando, FL
About this business
Location details
5920 Metropolis Way, Suite 101, Orlando, FL, 32811, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Excellent attention, and professional.
Business response:
Angela, We are happy to hear that you had a positive experience at Sanitas Medical Center! Your feedback is highly appreciated. Thank you so much for your review!
I was requesting to talk with my primary doctor and Anna did a wonderful follow up job of insuring my needs were met.
Business response:
Craig, We are happy to hear that you had a positive experience at Sanitas Medical Center! Thank you so much for the rating!
Very disappointed with my primary doctor Nivia Rodriguez I been calling and also went twice for a prior authorization from my insurance for a medication and 9 days later I still don't have the form filled.. I been calling every day talk to Andres few times and they don't have any answer..
Business response:
Good morning Albert, We're sorry to hear about your experience at Sanitas Medical Center. Is there is anything that we can do to help you? Please contact us at customerservice@mysanitas.com if you have a concern or suggestion about any aspect of your care. Sincerely, Alejandra Silvestri.
I'm dealing with Dr. Betty Caballero for a few months, by law I guess she need to spend 15 minutes to 30 minutes with patients ,she see you for 3 minutes in a rush no complain with the referrals, I have alot of medical issues and I have lost 5 appointment with my specialist because of her, call center is the worse I ever seen. Anything related to Sanitas medical Centers stay away......
Business response:
Hi Luis, We aim to deliver high-quality care at Sanitas Medical Center and appologize that we didn't meet your expectation. Please contact us at customerservice@mysanitas.com to share feedback about your experience so we can further assist you. Sincerely, Alejandra Silvestri.
I was there in consultation today and the doctor didn’t give me a physical prescription that I needed it for my headaches that I have been taking it for more than 30 years. He stated that he didn’t have his prescription pad. Then I take my neighbor to the urgent care for an eye problem and they don’t send the prescription. I also requested appointments at the urgent care and the guys tells me that I need to go to the pcp side which it was raining. The service is the worst everyday.
Business response:
Hi, Wanda. We're sorry to hear about your experience at Sanitas Medical Center. Is there is anything that we can do to help you? Please contact us at customerservice@mysanitas.com if you have a concern or suggestion about any aspect of your care.
The worse medical system I have ever seen in my life, with some exemptions at the front desk (polite) and radiology department (competent and attentive) Other than that, my experience has been terrible so far with my office in Chicksaw. This group is very disorganized, their system of prescription pre-authorization is extremely precarious ( waiting more than 30 days to get a pre-authorization letter to get my meds without success, my med is stuck in the pharmacy because they don't care about sending a freaky pre-authorizatio... read more
Business response:
Thank you for taking the time to review your experience, Joseph. We are sorry we did not meet your expectations and would like to learn more about your experience. Please contact us at customerservice@mysanitas.com to share feedback about your experience.
They never called me after getting a positive result. Now I'm dying of cancer.
Business response:
Hi Chiara, We aim to deliver high-quality care at Sanitas Medical Center and appologize that we didn't meet your expectation. Please contact us at customerservice@mysanitas.com to share feedback about your experience so we can further assist you.
mi nombre nestor febles soy dependiente de insulina uso tres diferentes de insulina en el mes de mayo me quede en dos ocaciones sin insulina segun ellos no me podian dar refill porque tenia que ver al doctor llame en may y me dan una cita par ajunio 8 3 semana despues prentendia que estuviera todo ese tiempo sin insulina luego me da una cita virtual para que me dieran la medicina uso victosa dos pluma que me dan para 25 a 26 dias y solo me dan una despues en junio tuve que ir al centro para ver a la doctora supuestamente ya ... read more
Business response:
Hola Noel, Nuestro objetivo es brindar atención de alta calidad en Sanitas Medical Center y nos disculpamos por no haber cumplido con sus expectativas. Comuníquese con nosotros a customerservice@mysanitas.com para compartir sus comentarios sobre su experiencia para que podamos ayudarlo más.
Trash service!!! I am so highly disappointed now that there is new staff. Unprofessional, inconsiderate, and tells you anything just to hurry you along! I did blood work last month and received an email that the results were uploaded to my portal. Still nothing. I’ve spoken to them twice and the second time was told I can’t view it until the doctor signs off. Wtf is he waiting on??? Did a papsmear where everything was first negative. The same day I called about the bloodwork, the doctor went back into the papsmear results t... read more
Business response:
Mia, Thank you for letting us know about your recent experience at Sanitas Medical Center. We apologize if our service did not meet your expectation and appreciate you taking the time to share your feedback. Feel free to contact us at customerservice@mysanitas.com to be able to better assist you.
Frequently asked questions about Sanitas Medical Center
How is Sanitas Medical Center rated?
Sanitas Medical Center has a 4.5 star rating with 224 reviews.
When is Sanitas Medical Center open?
Sanitas Medical Center is open now. It will close at 7:00 p.m.