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Sarah Hidy
- Mortgage Lenders
- Melbourne, FL
About this business
Location details
930 South Harbor City Blvd, Suite 304, Melbourne, FL, 32901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by The Mortgage Firm, Inc.
Better communication
Business response:
I appreciate your feedback, Jacob. I'm sorry to hear that your experience with us at The Mortgage Firm didn't meet your expectations. Better communication is something we constantly strive for and your feedback gives us the opportunity to improve. I will personally take this into account in our future interactions. We hope to have the opportunity to assist you again and provide a better experience. Thank you for sharing your experience.
Verified by The Mortgage Firm, Inc.
It was hard to get clarity on how to achieve a better rate. I provided a lot of documents related to assets and liability and found those had no impact on rates. It seemed to be an excessive amount of documentation requested related to assets, liabilities and income compared to what I've been asked for during past loan processes.
Verified by The Mortgage Firm, Inc.
The loan application took way to long with unnecessary information being asked for over and over. WIth a credit score of of 836 and borrowing $215,000 on a $545,000 condominium it was like we were trying to get a jumbo loan or had bad credit. The loan was sold even before we made the first payment which didn't surprise me. Best of all the mortgage lender took the time to berate my realtor for doing her job representing us.
Verified by The Mortgage Firm, Inc.
How about getting answers to questions when asked the first time, not the 4th or 5th time. How about being treated like a customer reaching out to a professional, not like a person who is not allowed to ask questions and who is taking time away from a branch manager with very high power who makes up answers instead of getting proper answers. Yes we got the loan in the end, but nothing was pleasant in dealing with Sarah Hidy. She needs a lot of training to understand the papers she has us sign.
Verified by The Mortgage Firm, Inc.
use another UNDER WRIGTHER, I never had an experience like this one, I have bought and sold many homes before, I had to provide too much information for this load. VERY BAD EXPERIENCE.
Verified by The Mortgage Firm, Inc.
Felt a lot of stress during the process. Had really good credit history but felt I was being turned down when that was not the case.
Verified by The Mortgage Firm, Inc.
More communication with lender. To much paper work, and to many questions. we just did a VA Loan 2 years ago. No problems and it went thru with out a hitch.
Verified by The Mortgage Firm, Inc.
The title and real estate agents both described the firm as "grumpy"
Verified by The Mortgage Firm, Inc.
Too many people involved then didn't communicate with each other resulting in multiple requests for the same documentation.
Frequently asked questions about Sarah Hidy
How is Sarah Hidy rated?
Sarah Hidy has a 5 star rating with 1,447 reviews.
When is Sarah Hidy open?
Sarah Hidy is closed now. It will open tomorrow at 9:00 a.m.